Medico-legal Administrator Apprentice

2 weeks ago


Brighton and Hove, United Kingdom Psychology Experts Full time

Customer Service Apprentice

**Psychology Experts is a growing company that works with legal professionals to identify the right expert witness psychologist for their cases.**

**About the Role**

We are looking for someone passionate about customer service and has an interest in psychology and the law. You will be working with psychologists across diverse areas of the law including criminal psychology, child protection and educational assessments to produce legal reports.
- In 2 months_ - You will be familiar with the use of a digital services including CRM, developing skills for your long-term career.
- In 6 months_ - You will be an integral part of the team, using both inbound and outbound customer service strategies and contribute to developing strategies to smooth end-to-end customer journey.
- In 12 months_ - You will be skilled in a broad range of digital customer service tools, experienced in both customer service and sales techniques with substantial experience to build your career development.

You will need to be able to:

- Work closely with our customer service team to provide excellent customer service.
- Independently use digital customer service systems (CRM)
- Have a high level of literacy to proof-read expert reports with high attention to detail to ensure accuracy of reports sent to legal parties.
- Speak confidently with lawyers to help them find the right expert witness for their cases.
- Feedback customer issues and behaviour to our cross-functional management team meetings.
- Work confidentially with sensitive and at times distressing information.

**About You**

We are looking for an energetic individual willing to work in a small cross-functional team. You will need to be both people focused with an ability to engage people, but also technically minded with a clear vision for customer service systems.

You will need:

- A passion for customer services
- An engaging and confident telephone manner
- Communication skills (verbal and written)
- A high level of written English language
- Technical ability to learn to use the CRM system (Zoho)
- Experience with Microsoft Office
- Good attention to detail
- Organisational skills
- To be able to work independently and creatively

**What we offer**
- Salary £20,000 per annum.
- Monday to Friday 9-5 working hours
- Gain valuable customer service and CRM skills
- Training on CV writing and interview skills
- 20 days annual leave per year plus bank holidays
- Cycle to work scheme
- Pension plan

**How to apply**

Please send your CV with a covering letter explaining why _you _would be an amazing fit for the role.

Agencies not to respond at this time.

**Job Type**: Apprenticeship

**Salary**: £20,000.00 per year

**Job Types**: Full-time, Apprenticeship

**Salary**: £20,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Application deadline: 08/09/2023



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