Apprentice Aftersales Customer Advisor

3 weeks ago

Manchester, United Kingdom Arnold Clark Full time

We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey.

As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face so it’s no surprise you will be communicating with customers through different channels. This will allow you to enhance your digital skills through using multiple platforms while receiving training on how car parts work and which vehicles they work with. At the end of your training you will have achieved a Digital Application Support SCQF Level 6 qualification.

**You will also receive**:

- A mentor to support you in the workplace
- A dedicated training and development coach to support your learning journey
- Uniform
- Information packs and an invite to our virtual open day before you start
- Help to achieve your driving licence in your second year of training with free lessons and two attempts at your test
- All Arnold Clark benefits, including private healthcare, retail discounts and generous holiday allowance

**Location**

Manchester Vauxhall

**Hours**

Full time: 39 hours per week

**About the role**

This new role has been created to give you knowledge of how the Aftersales department works. Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.

There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.

**Day-to-day duties**
- Reviewing and forward planning workloads and checking for accurate and detailed information.
- Liaising with the workshop to ensure they have their required parts.
- Receipting, issuing, and controlling stock.
- Taking care of customers that are bringing in their vehicles for service/repair.
- Identifying parts required and sourcing parts using parts catalogues and internal systems.
- Communicating with customers on the progress of their vehicle.
- Advising of any faults or repairs required and providing clear and accurate solutions.
- Preparing customer reports and invoices.
- This role would be suited to someone who is a good communicator, well organised, self-motivated and keen to deliver a good experience for our customers.

**Essential skills**
- Good levels of literacy and numeracy
- Strong communication skills
- An interest in developing your digital knowledge and skills
- A passion for great customer service
- Willingness to learn and listen to instructions
- Ability to build good relationships with your team and other departments
- Ability to ask questions and learn quickly on the job
- Willing to use your own initiative

In return, you’ll receive extensive training and a qualification which will help you to build a rewarding career. You’ll also receive one of the best employee benefits packages in the industry including great staff retail discounts, opportunities to review your wage three times per year, help to achieve your driving license and preferential rates on new and used cars.

  • Aftersales Development Coach

    2 weeks ago

    Manchester, United Kingdom Arnold Clark Full time

    Salary: Competitive plus benefitsExperience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Type of work: TempLocation: ManchesterAbout the roleWe are recruiting for a motivated and experienced Maternity Cover Aftersales Development Coach to train Aftersales Advisors and Apprentices across our...

  • Aftersales Development Coach

    2 weeks ago

    Manchester, United Kingdom Arnold Clark Full time

    Salary: Competitive plus benefitsType of work: TempLocation: ManchesterAbout the roleWe are recruiting for a motivated and experienced Maternity Cover Aftersales Development Coach to train Aftersales Advisors and Apprentices across our UK branches.What we offer33 days’ annual leaveCompany car, mobile and laptopGenerous employee discountsPrivate...

  • Aftersales Retention Advisor

    4 weeks ago

    Manchester, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JW39R5- Job Type- Full time- Location- Manchester, Greater Manchester, England- Salary- £21840-£26000 per annum**Job description**: **Aftersales Retention Advisor - Manchester** - Aftersales Retention Advisor - Main Purpose of the Job- To answer customer telephone enquiries for service in an efficient, courteous and friendly manner. -...

  • Aftersales Retention Advisor

    3 weeks ago

    Manchester, United Kingdom The Solution Auto Full time

    **Aftersales Retention Advisor - Manchester** Aftersales Retention Advisor Main Purpose of the Job - To answer customer telephone enquiries for service in an efficient, courteous and friendly manner. - To maintain a high standard of customer service contact when booking customers into the system. - To organise the loading of the workshop system to ensure...

  • Aftersales Advisor

    4 weeks ago

    Manchester, United Kingdom Clifford Stone Full time

    **Aftersales Advisor** Manchester £22,000 per year plus bonus scheme, £28,000 OTE 40 hours per week, working any 5 days out of 7 on a rota basis. Shifts will consist of Days, Evenings and Weekends. PERMANENT OPPORTUNITY We have a great opportunity available for an Aftersales Advisor to join the UK's largest omnichannel car...

  • Aftersales Retention Advisor Jw9

    4 weeks ago

    Manchester, United Kingdom The Solution Automotive Recruitment Full time

    **Aftersales Retention Advisor - Manchester** Aftersales Retention Advisor Main Purpose of the Job - To answer customer telephone enquiries for service in an efficient, courteous and friendly manner. - To maintain a high standard of customer service contact when booking customers into the system. - To organise the loading of the workshop system to ensure...

  • Aftersales Advisor

    1 week ago

    Manchester, United Kingdom CarShop Full time

    **Role: Aftersales Advisor** **Location: Manchester, OL7 0QN** **Contract Type: 40 hour per week permanent contract, working any 5 days out of 7 on a rota basis. The shifts will consist of Days, Evenings and Weekends.** **Salary: £22,000 per year+ bonus scheme that provides an on target annual earnings of £28,000 OTE** CarShop (part of the Sytner...

  • Aftersales Advisor

    2 months ago

    Manchester, United Kingdom BCA Full time

    **Are you looking for a Permanent Career in 2023?** **We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Aftersales Advisor** **Location: BCA Manchester** **Salary: £23,151 per annum** **Working Hours: 40 hours a week Monday to Friday 08:30-17:30** **Who are we?** We’re the biggest...

  • Aftersales Advisor

    3 weeks ago

    Manchester, United Kingdom BCA Full time

    **Are you looking for a Permanent Career in 2023?** **We are looking for reliable, passionate, and professional individuals who want to join the BCA family!** **Job Title: Aftersales Advisor** **Location: BCA Manchester** **Salary: £23,151 per annum** **Working Hours: 40 hours a week Monday to Friday 08:30-17:30** **Who are we?** We’re the biggest...

  • Aftersales Manager

    2 months ago

    Bolton, Greater Manchester, United Kingdom Holt Recruitment Full time

    An exciting opportunity has arisen for an Aftersales Manager to join a franchised dealership. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to...

  • Aftersales Manager

    2 months ago

    Bolton, Greater Manchester, United Kingdom Holtrecruitmentgroup Full time

    An exciting opportunity has arisen for an Aftersales Manager to join a franchised dealership. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to...

  • Aftersales Manager

    2 months ago

    Bolton, Greater Manchester, United Kingdom Holt Automotive Recruitment Full time

    An exciting opportunity has arisen for an Aftersales Manager to join a franchised dealership. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to...

  • service advisor

    5 days ago

    Manchester, United Kingdom findajob.dwp Full time

    NEW SERVICE ADVISOR JOBManchesterSalary: 28k basic + 2k bonus + overtime + benefits YOLO Recruitment is currently looking to recruit a Service Advisor / Aftersales Advisor to join our client's dealership in the Manchester area.You will need to have experience as a Service Advisor / Aftersales Advisor and a full UK driving license. Duties of the Service...

  • Customer Service Advisor

    3 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Aftersales Supervisor

    2 weeks ago

    Manchester, United Kingdom CarShop Full time

    **Location: Manchester, OL7 0QN** **Contract Type: Full Time 40 hour per week, working any 5 out of 7 days on a rota basis. The working pattern will consist of days, evenings and weekends.** **Salary**:£27,000 **+ bonus scheme that provides an on target annual earnings of £33,000** CarShop (part of the Sytner group) is the UK’s largest omnichannel car...

  • Customer Service Advisor

    2 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Advisor

    2 days ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **Customer Service Representative** **Requirements**: **Previous customer service experience (required)** - Previous experience with CRM systems (preferred) - Must be able to pass a background check (preferred) - Must be eligible to work in Manchester (required) - Must have a valid driver’s license and a clean driving record (required) - Must be able to...

  • Service Advisor

    5 days ago

    Manchester, United Kingdom Octane Recruitment Full time

    Service Advisor - Salford Salary - Up to 32,000 Basic + Bonus Days - Monday - Friday, 8am - 5:30pm, Saturdays on a rota Ref - OC17530 We have a new job vacancy available for Service Advisor in Salford. This role suits a Service Advisor, who is looking for a long-term career filled with progression opportunities and fantastic earning potential. My client...

  • Service Advisor

    2 weeks ago

    Manchester, United Kingdom C&B Recruitment Full time

    **Service Advisor Basic £24,000 OTE £28,000 - £30,000 Main Dealer - Manchester** C&B Recruitment are currently recruiting for an automotive Service Advisor to join a successful and well established aftersales team based in Manchester. Previous experience working within an aftersales department in the motor trade is essential for this role. **Role...