Aftersales Retention Advisor Jw9

3 weeks ago


Manchester, United Kingdom The Solution Automotive Recruitment Full time

**Aftersales Retention Advisor - Manchester**

Aftersales Retention Advisor

Main Purpose of the Job
- To answer customer telephone enquiries for service in an efficient, courteous and friendly manner.
- To maintain a high standard of customer service contact when booking customers into the system.
- To organise the loading of the workshop system to ensure efficient utilisation of workshop capacity.
- To carry out systematic follow up, upsell and prospecting activities.
- To ensure service and parts processes are adhered to and maintained.

As Aftersales Retention Advisor you will be working with a genuinely fantastic team with the one of the top automotive employers in the North West with always lots of potential.

The salary is £21,840.00 with a OTE bonus of £2,400. You can earn up to £4,200 if you overachieve plus you can earn £20 per service plan sold.

The hours are 40hrs (8-5pm / 8.30-5.30pm / 9-6pm) with a Saturday (8.30-12.30pm) on a rota basis - approx. 1 in 3.

We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.



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