Experienced Sales Assistant

3 months ago

Birmingham, United Kingdom MAK Flooring Full time

Having surpassed our sales in a record-breaking year and an ambitious growth plan in place, there has never been a more exciting time to join MAK Flooring Our clients mean everything to us our trade counters and warehouses enable our customers to deliver a world class customer experience

We are a large flooring wholesaler and require an energetic and enthusiastic individual to come and join our sales team in a fast-paced environment.
- **You will be required to undertake general sales duties including, but not limited to**:

- **Answering phone calls from customers.**
- **Taking orders and documenting them on our online system.**
- **Assisting with deliveries and inputting of stock onto the system.**
- **Serving ‘walk in’ customers who wish to place orders.**
- **Arranging deliveries of goods.**
- **Assist with customer account management - ensuring the smooth running of customer account facilities**.

The applicant must have good general IT skills, a polite and clear telephone manner, and also be able to work well on own initiative and when under pressure in a fast-paced environment.

You’ll respond to customer service enquiries through both voice and non-voice contacts into the Customer Sales Team, exceeding customer expectations and delivering the best experience possible. You’ll take accountability of making key customer service decisions to resolve issues and takes ownership, balancing both the customer and business needs. Through coaching our customers you’ll keep them updated on our product ranges and drive sales.

You'll have the opportunity to learn new skills and really feel like part of a team that delivers great results every day We have clear progression routes for those looking to build on a career within the flooring trade and ongoing development opportunities.

**Required Skills and Experience**
- Proven capability to deliver the highest levels of customer service, highly articulate and empathetic with good problem-solving methodology.
- A confident yet balanced decision maker for customer service scenarios.
- Previous experience of working in a customer service or sales environment is essential,
- experience in a Trade or Contact Centre environment would be desirable.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training.

**Job Type**: Permanent

Pay: £8.60-£11.50 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Sales: 1 year (required)

Work Location: In person

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