Charter Broker

Imagine if your job involved selling and arranging aircraft charters where no two days are the same. One minute you might be organising the flights for a famous popstar’s tour, the next you might be talking to a top sports team to secure their business or handling a ‘go-now’ emergency evacuation. We are looking for people to join our busy UK charter team as trainee brokers. What are we looking for from you? It is more about your approach and attitude rather than having lots of industry specific experience - you may already have some experience in sales in other industries. Our main criteria are that you are keen to learn, confident in your abilities and comfortable talking with people on a day-to-day basis.

We can offer a competitive salary package with commission and other benefits. But perhaps more importantly we can offer a structured training programme with some of the most experience brokers in the business. Brokers who have organised charters for the international golf teams, flown celebrities on private jets and premiership football clubs overseas.

If you think this sounds like the role for you we would love to hear from you.

**About ACC**:
ACC Aviation is a leading provider of aviation services supporting a broad spectrum of corporate and aviation clients - our international team offers a unique and powerful set of skills and expertise.

We have grown our aviation business rapidly since 2002 and our success has been based on diversifying to provide a broad base for success - for the company and individual team members alike.

**Purpose of the Job**:
The main purpose of the role is to support charter clients and prospects in providing a first-class customer service, delivering competitive charter quotations and managing charter flights. The role encompasses managing all aspects of charter flights from initial enquiry to contract to post-flight operational support as well as being responsible for the acquisition, growth and retention of clients.

**Main Duties and Responsibilities**:

- Carry out business development and marketing to existing and new prospect customers including telephone, sales meetings and e-marketing to promote both ACC Charter and ACC to achieve business development objectives
- Carry out account management activities with existing clients and business development activity aimed at new prospect growth and building your client portfolio
- Develop a network of suppliers to our charter offering and grow our knowledge of operator options to support our business growth
- Deliver a consistent first-class customer experience in all phases of the business
- Assist with the management of existing charter contracts, including:

- Monitoring flights and calling airline operations to check flight departures.
- Completing the flight watch system
- Assisting with ad hoc reports and analysis.
- Ensure that the company CRM database is updated on a regular and consistent basis to maintain and grow company data and market intelligence. This will include contacting companies and updating contacts and accounts in the system to ensure our marketing reaches the right people
- Broker charter enquiries out of office hours as part of the duty team
- To be part of the duty rota system we operate, maintaining a 24hr a day service, 7 days a week to answer incoming calls, pursue business opportunities and monitor operations.
- Continue to develop your knowledge of the aviation industry and commercial understanding
- Carry out ad hoc duties and provide support to the team as required to ensure the delivery of bookings and sustain activities to support the growth and development of the Charter team and the company

**Knowledge, Skills and Attributes**:

- Experience in a sales, broking or commercial environment
- General aviation /aircraft knowledge or an interest in aviation is desirable but not essential
- Keenness to learn and progress your aviation sales career
- Highly target driven individual, motivated to ‘Win’ business
- Excellent time management skills to ensure rigorous contract and project deadlines are met
- Commercial awareness, with the ability to negotiate and influence
- Customer focused with first rate people skills
- Good written and verbal communication skills
- Excellent IT skills with a knowledge of Microsoft Word, Excel and Outlook and the ability to learn and develop the functionality of a new system
- Excellent time management skills to ensure rigorous contract and project deadlines are met
- Have a flexible approach to working in a team environment
- Precise and accurate data entry, with an attention to detail
- Additional languages advantageous

**What We Offer**:

- A competitive salary combined with commission schemes providing high earning potential.
- A structured training programme which will support your development and career progression as a broker
- 25 days holiday which increases with service
- Private Medical Insurance, Life Assurance and Income Protection
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