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Switchboard Operator

4 months ago

London, United Kingdom InterContinental London - The O2 Full time

**We treat our team like family and our guest like royalty**

At the **InterContinental London - The O2**, we are passionate about exploration and discovery.

Located on London’s vibrant Greenwich Peninsula, **InterContinental London - The O2** is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. **InterContinental London - The O2** features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, **InterContinental London - The O2** will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.

**Switchboard Operator**:

- £24,752 + Service Charge*

**We Treat Our Team Like Family and Our Guest Like Royalty**

Our **Switchboard Operator** is responsible for answering the telephone using the hotel's in-house computer system within the company brand standards, responding accordingly to external and internal guest queries.

**What we are looking for**:

- Previous customer service experience is essential
- A capability and commitment to delivering high levels of customer care
- Ability to remain calm whilst under pressure
- Computer literacy
- Good communication skills and telephone manners.

**What do we offer**:
Our **Switchboard Operator **receives excellent Company benefits:

- A very competitive salary
- 28 days paid holiday with an extra 5 days, following 5 years’ service
- Discounted hotel room rates across our hotels, for you and friends and family
- Fantastic Training and Development opportunities
- Uniform and Complimentary Dry Cleaning
- Free Meals on shift
- Pension cover
- Unrivalled Career Progression prospects