Switchboard Operator

7 months ago

London, United Kingdom Banham Full time

We are seeking a highly skilled and customer-oriented Switchboard Operator to join our team at Banham (Fixed Term Contract of 6 Months). As a Switchboard Operator, you will be responsible for efficiently managing incoming and outgoing telephone calls and directing them to the appropriate individuals or departments within the organization. Your exceptional communication skills and attention to detail will contribute to providing excellent customer service and maintaining the smooth operation of our communication systems.

**Who are we?**

Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security. Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values**: Family, Pride, Trust, Leadership, and Making a Difference**. Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.

**What can you bring to Banham?**
- Proven experience as a switchboard operator or in a similar customer service role. (Experience with Mitel would be advantageous but not essential).
- Excellent verbal and written communication skills.
- Polite, professional, and friendly telephone etiquette.
- Strong interpersonal skills with the ability to interact effectively with callers and visitors.
- Proficient in operating switchboard systems and other relevant office equipment.
- Exceptional attention to detail and accuracy.
- Ability to handle multiple tasks simultaneously and work well under pressure.
- Strong problem-solving skills and the ability to adapt to changing circumstances.
- Knowledge of confidentiality guidelines and best practices.

**What will you get in return?**

You will be entitled to a highly competitive salary and a great range of benefits including:

- We provide an employee assistance programme (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health and general well-being. This benefit also extends to your family.
- Hybrid working for non-field associated roles
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
- Private medical insurance
- Auto-enrolment into our generous pension scheme
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Tech scheme
- Training and development opportunities
- Company equipment tailored to your role (laptop, mobile and additional screens)
- Up to 40% off Banham products
- Banham Social events - Summer BBQ’s on the terrace; annual Christmas Party Event
- Charity events throughout the year - Banham are proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March, since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
- Recruitment referral bonus fees
- Enhanced Sick Pay for absence related to COVID-19

If you share our values and have the drive and enthusiasm to help us fulfil our vision, of significant growth, we would love to hear from you. Please click **APPLY** now to register your interest.
- Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law. _
- We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job._

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