Receptionist

4 weeks ago


Liverpool, United Kingdom Downing Full time

**Receptionist**

**Liverpool**

**Full time**

**Permanent**

We have an exciting opportunity for an experienced Receptionist to join our front of house team. This is a permanent position based at Downing’s Head Office in Liverpool City Centre.

We are looking for a dynamic individual who thrives on quality customer service and excellent relationship management skills.

Downing is a family-owned, market leading real-estate investment, development and property management business; highly regarded in the student accommodation sector. With over 30 years’ experience building and managing student accommodation. Downing currently has 15 student accommodation sites across 9 major cities, and a further £1bn of upcoming developments in our pipe line.

**Key Responsibilities**
- Managing a busy reception desk and sharing duties with a co-worker
- Managing a busy telephone system / switchboard and taking calls from both the UK and international callers
- Answering, screening and directing calls to relevant staff and teams across the company
- To act at the first point of contact between the visitor and the company, meeting and greeting visitors and offering help immediately.
- Representing the business with a positive attitude and approach.
- Making visitors and clients feel welcomed and supporting with general queries.
- Administrative tasks, including ordering stationery and office supplies.
- Responsible for franking outgoing post and distributing incoming mail
- Arranging couriers.
- Organising and maintaining the reception area and meeting rooms
- Booking and coordination of meeting rooms, scheduling appointments and meeting times.
- Providing refreshments for visitors and meetings.
- Managing visitor parking
- Arranging catering for meetings.
- Ad-hoc duties to support the departments as required.
- Processing stationary orders and managing stationary stock

**Key Requirements**
- Experience within a receptionist role.
- Experienced using Microsoft Office Suite (Word, Excel, Outlook, etc).
- Experience directing calls via a busy switchboard
- Strong organisational skills.

**Desirable Skills / Experience**:

- Previous experience of working in a busy reception.
- Positive and friendly approach.
- Good organisational and communication skills.
- Strong multitasking and customer service skills.
- Previous experience of working as a receptionist, front office representative, or similar role.
- Experienced in the use of Microsoft Office Suite - Word, Excel and Outlook.
- Professional approach and presentation.

**Benefits**:

- Modern on-site gym
- Life Assurance cover
- Group income protection
- Pension contribution

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Reception: 2 years (preferred)

Work Location: One location


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