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Customer Service Adviser
7 days ago
**Role**:Customer Service Adviser**
**Location: Barnstaple**
**Salary**:£23,410 -** £24,897.86 (FTE) **per annum depending on experience**
**Two positions**:
**Hours: Full Time - 37 hours per week - permanent**
**Part Time - 22.2 hours per week - **fixed term contract (9-12 months maternity cover)**
**The Role**
As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner. You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.
The main responsibilities of the role are:
- To provide our customers with a “one-stop shop” service, endeavouring to resolve their enquiry at a first point of contact
- To pro-actively seek solutions to customer enquiries by communicating with colleagues and contractors
- To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
- The ability to remain calm and “diffuse the situation” whilst dealing with a wide range of enquiries.
**About You**
- You will have a passion for helping people and the ability to stay calm in a crisis
- You will be able to tactfully deal with a wide range of customers
- You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
- You will have experience of working in front line customer service
- You will be a good problem solver and innovative thinker.
**Benefits**
- 27 days holiday plus bank holidays
- 7% Employer contribution Pension
- Cash Plan of up to £1400 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
**Closing date: Monday, 15 April 2024 - 09:00**
**Interviews: Thursday, 18 April 2024**
INDSP
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