Customer Service Adviser

1 week ago


Barnstaple, Devon, United Kingdom North Devon Homes Full time

Role:
Customer Service Adviser**
Location: Barnstaple

Salary:
£23,410 -
£24, FTE) per annum depending on experience**
Two positions:
Hours:
Full Time - 37 hours per week - permanent


Part Time hours per week - fixed term contract (9-12 months maternity cover)**
The Role


As a member of the Customer Care Team you will be the first point of contact for customers, ensuring queries (whether by phone, in person, or in writing) are dealt with in a positive, professional and helpful manner.

You will be responsible for resolving issues or effectively signposting customers to specialist teams and partner agencies and giving informed guidance on a variety of North Devon Homes services including estate management, repairs, rent enquiries and other housing related matters.


The main responsibilities of the role are:

  • To provide our customers with a "one-stop shop" service, endeavouring to resolve their enquiry at a first point of contact
  • To proactively seek solutions to customer enquiries by communicating with colleagues and contractors
  • To use a range of IT packages, ensuring all customer enquiries are fully and accurately recorded
  • The ability to remain calm and "diffuse the situation" whilst dealing with a wide range of enquiries.

About You

  • You will have a passion for helping people and the ability to stay calm in a crisis
  • You will be able to tactfully deal with a wide range of customers
  • You will have experience in providing advice and the ability to offer practical solutions to customer enquiries
  • You will have experience of working in front line customer service
  • You will be a good problem solver and innovative thinker.

Benefits

  • 27 days holiday plus bank holidays
  • 7% Employer contribution Pension
  • Cash Plan of up to £1400 per year
  • Employee Assistance Programme (EAP)
  • Health & Wellbeing Support
  • Family Friendly Policies
  • Cycle to Work Scheme
  • Tech Scheme
  • Refer a Friend Scheme

Closing date:
Monday, 15 April :00


Interviews:
Thursday, 18 April 2024


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