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Customer Care Advisor

3 months ago

Barnstaple, Devon, United Kingdom Webbers Full time

Please note this is not a customer-facing role

Hours:
Monday to Friday 11.30am

  • 8pm. May require some Saturdays to cover Sickness and Holiday Cover
In Webbers Customer Care we support hundreds of customers with their home moving needs daily.

Whether booking a viewing or establishing a need for a valuation, our Customer Care Specialists provide a vital link between client and branch.


What you'll be doing:


As a Customer Care Advisor, you will be taking calls, helping with queries, finding the solution for clients' needs or you may be looking for sales opportunities.

You'll need to be a great listener; be able to adapt your approach and most importantly be able to communicate and opportunity spot.


What we're looking for:


We're looking for someone with both customer care and sales experience who can demonstrate a proactive approach, initiative and work under pressure.


Job Summary

  • Contact new and established clients
  • Assist clients with their enquiries
  • Book viewing and valuation appointments
  • Make outbound sales calls
  • Receive inbound customer care calls
  • Meet individual and team sales targets
  • Adhere to call quality guides

Required skills, experience and characteristics

  • Ability to work under pressure
  • Effective communicator
  • Strong customer service skills
  • Telesales or call centre experience desirable
  • Previous estate agency experience desirable
  • Have a good understanding of the sales process
  • Be highly motivated, with a genuine 'cando attitude
  • Work to daily / weekly targets, to achieve required KPI's
  • The ability to convey complex product information
  • Experience in using complex inhouse systems
  • A flexible, cooperative approach
  • Show initiative and be a strong team player

Please note this is not a customer-facing role.

Pay:
£22,425.00 per year

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Commission pay

Education:

  • GCSE or equivalent (preferred)

Experience:

- customer service: 1 year (required)

Work Location:
In person