Branch Administrator

3 weeks ago

Wetherby, United Kingdom RMD Kwikform Ltd Full time

**Job purpose**

Carry out clerical and administrative duties to support the successful operation of the business and its service to customers. This role is office based at our North-East Regional Office in Wetherby, North Yorkshire, LS23.

**Responsibilities**
- Assist in achieving/exceeding hire and sales targets.
- Work safely and adhere to the Company's Health & Safety policy and procedures.
- Dealing with visitors, customers, and drivers with courtesy at all times.
- Maximise hire & sales revenue opportunities with existing and new customers.
- Liaising with customers, assisting them with their enquiries in a professional manner.
- Liaising with the Company's Sales Representatives as necessary in relation to customer queries.
- Processing customer orders and advising of any shortfalls (leading to transfer of stock requirements).
- Updating equipment on the Branch stock computer system promptly and accurately.
- Preparing quotations and estimates as required e.g. on Low-Tech products, consumables and accessories.
- Effective use of the Company's other computer systems to support the operation of the Branch.
- Co-ordinate with Operations Manager equipment requirements.
- As directed by the Operations Manager, place locally approved purchase orders, ensuring that delivery is progressed and equipment booked onto the Branch stock system.
- To be familiar with, and comply with, the Company's Operating procedures as specified in its Operational manuals and instruction sheets.
- Undertake other administrative duties as required by the Operations Manager.

**Knowledge skills & experience**
- A good general education to GCSE level.
- Desirable to have NVQ Business Administration qualification to level 3.
- Previous office admin experience, including use word, excel and maintaining records.
- Proficient IT skills including MS Outlook, MS Word and MS Excel.
- Experience of working in a hire and sales environment would be desirable.

**Person**
- Strong customer service focus, with effective verbal and written communication skills and excellent telephone manner.
- Ability to work under own initiative and as a member of a team.
- Ability to organise own work to meet deadlines.
- Accuracy and attention to detail.
- Demonstrate enthusiasm and a willingness and interest in learning new skills.
- Lives within 1 hour commute of Wetherby branch

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