Claims Consultant
3 months ago
LV= General Insurance have an excellent opportunity to join an innovative Claims team in Bournemouth as a Third-Party Direct Claims Consultant.
Ours isn’t an average claims team, what makes us different is that we truly understand what matters to our customers. Success here is measured on the experience we offer our customers. You will be empowered to find the right solution often having to think outside the box to deliver outstanding customer service. It can be fast paced but also highly rewarding.
Our working hours reflect that:
We’re open for our customers from Monday to Friday 8:30am - 5:00pm.
You’ll work 37.5 hours a week.
This position will be based from our Bournemouth office, but you will have the option to work from home. Our new way of working is a minimum of 2 days in the office per month once fully trained.
There’s a 6 week training plan covering all systems, products and processes used. Full attendance is required for the first 3 weeks.
**About You**
Whether you’re joining us from a similar role or looking to kick-start your career, you’ll need to:
Have the ability to empathise and share our passion for providing stand-out customer service.
Be an excellent communicator, both written and verbally, with good attention to detail so that you can relate to our customers.
Have a strong work ethic and relish the opportunities for self-development.
Be passionate, proactive and comfortable working in a busy, buzzy environment.
**Role Profile**:
Your main role will be to fact find and ensure the correct information is obtained and passed to the relevant team so we can pro-actively manage our third-party customer claims (e.g. repair, hire, injury).
Work proactively, to tight deadlines, and manage own caseload within agreed timeframes whilst remaining outcome focussed.
Adhere to regulatory bodies that govern the claims department, e.g. DPA, TCF.
Actively influence injured Third Parties to deal with LV on a direct basis to reach settlement of their claim.
Identify and evaluate claims requiring referral or escalation to relevant areas within the business e.g. fraud, causation and technical claims including referrals to suppliers.
Identify and recognise severity and type of injury and escalate to the appropriate team/department.
Proactively manage claims involving vulnerable road users (VRUs).
Identify, resolve and escalate complaints ensuring that FCA timescales are adhered to.
**Why Work for Us?**:
Life at LV=GI
We’re not your average insurance company, in fact we strive to be different. You won’t find strict dress codes, jargon filled documents or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.
Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to become Britain’s best-loved insurer, by helping people look after what they love
Hybrid Work Model
Our new way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.
So if you need any adjustments, let us know during your interview. If it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.
**About the Rewards**
24 days' holiday - this increases after two years’ service
An annual bonus and salary review scheme based on company and personal performance
A competitive pension for which LV= will pay twice the amount you pay, up to 14%
Gympass
- Your anytime, anywhere access to wellbeing. Your health and wellbeing is important to us, the all in one wellbeing membership that gives you access to top gyms, studios and wellbeing apps
ElectriX EV salary sacrifice scheme
The option to buy and sell holiday
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.
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