Support Advisor

6 months ago


Henley on Thames, United Kingdom Fidelity Group Communications Full time

**Job Title**: Mobile Support Advisor

**Location**:Henley on Thames - Office Based 5 Days Per Week

**Salary**: Up To £25,000

**Role and Responsibilities**
- Answering calls for mobile support and general queries - good diction and confidence to be on the phone to a customer (clear, concise, pleasant and polite)
- Process incoming and outgoing communications to customers
- Troubleshooting mobile devices and network faults for end users
- Processing sim swaps
- Alerting customer for data usage and advise appropriately
- Advising customer on roaming options
- Dispatching sim cards and mobile hardware
- Processing mobile and hardware orders
- Mobile inventory system management
- Occasional onsite customer support to resolve technical issues with mobiles and IoT

**Skills required to be successful in this role**
- Excellent written and verbal communication
- Understand Android and Apple devices including troubleshooting and set up
- Good experience working with numbers
- Microsoft Office experience
- Driving license preferred
- An interest in Telecoms and Mobile

**What Does Success Look Like?**
- You will focus on service delivery for our customer base
- Stay committed and work both with the team and individually
- You’ll maintain and develop a good relationships with colleagues and customers
- You’ll be hyper organized and prioritize tasks in order of urgency

Pay: £24,500.00-£25,000.00 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Henley-On-Thames: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person


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