Senior Estate Support Assistant
1 week ago
We are seeking an organised, proactive, and service-focused part-time Administrator to play a vital role in our Albert Court development at Henley on Thames to enrich the lives of our homeowners.
As a valued member of our team, you will provide exceptional customer service, ensuring that every interaction is warm, welcoming, and professional. Your administrative expertise will be essential in maintaining accurate records, managing correspondence, and coordinating daily tasks.
Your dedication to delivering outstanding results will contribute significantly to the success of our community. If you have a caring personality, excellent communication skills, and a passion for making a difference in the lives of others, we encourage you to apply for this rewarding opportunity.
About Us
McCarthy Stone is a leading developer of luxury retirement living communities, dedicated to providing exceptional homes and services that enhance the lives of our residents. We pride ourselves on creating vibrant communities where people can live life to the full.
Salary and Benefits
The salary for this role is £11.93 per hour. In addition to a competitive hourly rate, you will also benefit from a range of perks, including:
- Life assurance
- Company pension
- Opportunities to stay in our guest suites across all our developments UK-wide
- Discounts on apartment purchases for employees and immediate family
- Training and support with professional qualifications
- 24/7 access to Employee Assist Programme (including counsellors and legal advisors) and access to in-house Mental Health First Aiders
About the Role
This part-time Administrator position involves:
- Welcoming visitors to the Estate office, ensuring the very best service is provided to colleagues, residents, residents' families, and other visitors.
- Managing incoming calls and enquiries.
- Producing letters and other correspondence, where accuracy is key.
- Managing lunch bookings and ensuring these are passed to the Catering Manager.
- Arranging Domestic Assistance Rota in conjunction with Registered Estates Manager.
- Co-ordinating and distributing our newsletter on a monthly basis and updating the bulletin board.
- Organising bookings of the Guest Suite and ensuring it is made ready for the next guests.
- Providing administration support to the Estates Manager.
Requirements
To succeed in this role, you will need:
- A caring, friendly personality who wants to make a difference for our residents.
- Previous experience in an administrative role or supporting customer service is desirable, but not essential. Full training will be provided, including induction and ongoing support.
- Ability to be considerate, patient, and professional, especially when in a busy office.
- Clear and confident communication skills and experience of using Microsoft Office.
- Hardworking diligent nature and a good timekeeper.
Why Choose Us?
McCarthy Stone has been officially recognised as a great place to work. This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people.
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