Customer Support Advisor

7 months ago


Shrewsbury, United Kingdom Adele Carr Recruitment Full time

A fabulous opportunity for an experienced Customer Service Administrator to join a well-established and reputable business in Shrewsbury.

You will be welcomed into the friendly team and you will be rewarded with:

- A salary up to £25K
- 22 Days Paid annual leave
- Pension
- Healthcare

**The Customer Services Administrator role will be busy and varied including the following duties**:

- Generating and chasing quotes
- Order processing
- Liaising throughout the sales process with customer regarding order/delivery status
- Account Management of existing customers
- Lead generation for new prospect customers
- Query resolution & complaint handling
- Update CRM system with customer details, quotes and orders

**The successful Customer Services Administrator will have the following skills and experience**:

- Previous experience working in a busy customer service/sales role
- Proven experience of producing quotes and processing orders
- Confident to deal with both incoming and outgoing calls
- Good IT skills with the ability to pick up new systems with ease
- Strong rapport building skills with the ability to converse professionally with customers at all levels
- Experience of working with a team environment
- Good problem solving skills
- Ability to work well under pressure

**Salary**: £23,900.00-£25,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

Reference ID: cmc



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