Senior Applications Support Officer

6 months ago

Westminster, United Kingdom City of Westminster Council Full time

**About Us**:
**THE EXTRAORDINARY STORY OF 809 CONNECTED BUSINESSES**

Digital and Innovation in Westminster City Council is a world of extraordinary stories, where creative and enterprising people put local residents and businesses first.

Today, Westminster is the most connected borough in London. But, when David joined us in the mid-2010s, small businesses were still struggling to get connected to fibre. Without gigabit-capable broadband, some companies even resorted to biking memory sticks around the city, simply to share files with clients.

Although still in a junior role, David took the initiative and successfully made the business case for £2.8 million of European funding to support connectivity for small businesses across Westminster. Feedback from businesses has been overwhelmingly positive as the project has enhanced their communications with clients. The new connectivity allows them to make video calls and work remotely. As the pandemic hit and many more people needed to work from home, it became clear just how vital this investment had been.

Fast-forward a few years. Westminster is leading the way for connectivity, as a result of the project businesses are thriving, and David is heading up a service of his own responsible for delivery of the Smart City strategy.

**The Role**:
As Senior Applications Support Officer you can make your own powerful contribution to Westminster’s success. With a proactive and relentless focus on delivery, you’ll be asked to work in a number of different ways. From being part of a Product team working to iterate a product that meets the needs of our users, to joining a Project team using Agile and Waterfall methodologies to deliver agreed outcomes, or working in a Service team delivering against a set of requirements - whatever you do will help change the culture of our organisation.

Please refer to the **Job Description** for more information.

**About You**:
With experience as a senior technical expert in a multi-disciplined customer-facing support team, you’ll have run a high-pressure live support service, including coordination of day-to-day operational and project support, and the delivery of emergency response to unexpected, high-impact incidents or problems. Capable of leading, building, supporting and developing the technical skills of the members of a diverse team, you’ll have Microsoft Dynamics and development skills.

**What We Offer**:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

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