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Learning Partner Support Officer

3 months ago

Leicester, United Kingdom NEBOSH Full time

**Location**

Leicester - Office Based for 6 months Probation

**Vacancy Type**

Fixed Term/Full Time

**Application Deadline**

Friday, February 23, 2024

**Job Summary**

**Note: This is a 12 month fixed-term role to cover a team member on a project**

We are currently looking for a Learning Partner Support Officer on a 12-month fixed term basis.

As a member of our fun, friendly and fast-paced team, you will use your excellent communication skills, attention to detail and an attitude to succeed, to support a huge range of people from across the world.

**What you will be doing**:

- Communicating with enquiring customers, answering product and service questions and troubleshooting where necessary.
- Maintaining Learning Partner records for selected staff roles.
- Ensuring access to NEBOSH Course Provider Interface (CPI).
- Processing payments and refunds for selected services (enrolment, de-registrations and exam cancellations).
- Processing reasonable adjustment requests.
- Processing learner transfer requests.
- Accurate processing of examination requests.
- Preparation and monitoring of examination schedule planner to ensure monitoring of examinations throughout the process.
- Checking data input in a timely manner before sending to third party suppliers.
- Ensuring all data is available to the published examination timetable for learners to access their examinations or examination packs to be despatched.
- Registering Learners when Learning Partner is unable to do so.
- Monitoring receipt of examination pack at examination venues and preparing digital packs where not received.
- Keeping accurate records and documentation of pre assessment processes that will be used by other teams to complete the assessment process.

**About You**:

- Experience in processing high volumes of data accurately
- Experience of dealing with customer enquiries using multiple platforms including social media and web chat
- Working on your own and as a team to meet key deadlines
- Flexible approach to work
- Adaptable to change
- Experience in working in a fast-paced environment with daily deadlines and peak periods
- Excellent IT skills, including Word, Excel, Outlook

**Key skills and attributes for the job**:

- Attention to detail to ensure accuracy
- Ability to use initiative to find solutions to a problem
- Takes ownership of enquiries to resolution
- Ability to prioritise workload and has a calm manner during busy periods
- Listens to the customer to identify their needs to find the best solution/resolution
- Ability to follow work instructions and look for continuous improvements in how we do things
- Self-motivated
- Confident telephone manner and able to respond positively during difficult conversations

**Salary**:
£25,311.56 per annum.

**Benefits**:

- Company Pension (10% employer)
- Enhanced holidays (25 days raising to 33 days with service)
- Health Care Cash Plan
- Private Medical
- 3 x salary Death in Service
- Discounted Gym membership
- Cycle scheme
- Holiday Buying scheme
- Extensive discounts and exclusive offers
- Free parking