Customer Service Advisor
3 weeks ago
You will handle all aspect of customer contact from collection and delivery of the customers car and the courtesy car, following the repair progress and updating the customer throughout the repair journey.
There will be full training so you are competently able to complete a vehicle damage assessment (Estimate) this will be done with the support of our centralised estimate compliance team.
You will be managing a portfolio of 30-40 live cases that are at various stages of the accident repair journey
It is not essential that you have previous experience in the accident repair industry though we would prefer that you have previous in customer service
You will have held a full UK driving license for at least 3 years and you will have no more than 3 points on the license
This is a full time permanent position
Working hours will be Monday to Friday 8am through to 5.30pm or 8.30am through to 6pm you will also work every 4th Saturday 8am through to 4pm
There will be full training and the opportunity to become qualified in the Vehicle Damage Assessing and or Business Administration and Customer Service through the IMI Automotive Qualification Pathway
**Requirements**:
Full UK driving license
3 years since passing your driving test
You will have no more than 3 penalty points
Previous Customer Service Experience
Excellent telephone manner
Smart and Business Professional Appearance
**Benefits**
Working in a team where there is training and support
An opportunity to be part of a motivated and customer focused team who strive on delivering an outstanding customer service experience
Working in a modern accident repair business with a great working and team environment
Excellent Sage Benefits package
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