Band 3 - Patient Booking Assist/receptionist

4 months ago


Watford, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

Exciting opportunities have arisen within the Paediatrics Team based at both at Watford General Hospital and Hemel Hempstead Hospital.

We are looking for one full time nine (9) month fixed term contract maternity cover post and one full time permanent member of staff.

We are a friendly hardworking team of administrative, nursing, and medical staff who take great pride in helping our patients and delivering the best service we can.

The postholders will provide first-class reception services to patients and their parents / guardians. They will provide administrative support to the Children’s Service clinicians and other administrative and clerical workers, contributing to the overall efficient and effective running of all designated clinics.

The roles comprise a wide range of specific duties and will require IT skills, together with good communication and organisation skills. The postholders must be willing to undertake any additional training necessary in order to fulfil the role.

You will be required to work at either Watford General Hospital or Hemel Hempstead Garden Hospital

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

We encourage and welcome people with disabilities. If you need help, please ask.

The role of the Patient Booking Assistant is key to ensuring our patients are supported and assisted from the contact they have within WHTH, to ensure an overall positive patient experience.

The post holder is required to provide a responsive call handling service, process referrals and book appointments, and provide patients with any information they need regarding our services at the Trust.



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