Italian Speaking Customer Representative Logistics

4 days ago


Hull, United Kingdom Prestige Recruitment Specialists Full time

Customer Service and Logistics Representative - Italian Speaking

Prestige Recruitment Specialists are currently looking to recruit a customer service and logistics representative for one of our valued clients.

The role is based at their office in the HU7 area of Hull, is full time and permanent

Customer Service and Logistics Representative - Italian Speaking.

Role and Responsibilities
- Familiarisation of appropriate Customs Procedures and paperwork needed to expedite shipments.
- Responsible for Customs entries
- Coordination with Manufacturing and Customers to ensure On Time Deliveries
- Acknowledgement of all Orders, reviewing Stock Availability and Incoterms.
- Planning and arrangement of consignments according to client instructions and requirements.
- Troubleshooting basic problems and liaises within own and other departments to resolve issues.
- Obtain quotes from various shipping companies to ensure the best, most efficient shipping service for clients
- Communicate any deviations to the transport plan put in place to all relevant parties
- Communicate any OTIF failures to Business Leads and provide timely feedback to Planning on alternative Supply Plans
- Assist with any audits internally and externally
- Maintenance of Customer Order Procedure (COP) documents
- Reporting and Maintenance of a KPI deck per ABB Business Unit
- To provide Absence leave for the UK Logistics Coordinators
- Processing of all Sales Orders and subsequent Invoices for UK and Ireland Customers
- Resolution of Customer Service queries to ensure Customer satisfaction
- Coordination with Manufacturing and Customers to ensure On Time deliveries
- Assist with EU to ROI/NI direct deliveries administration
- Manage the TSS system, completion of Final Supplementary Declarations and manage cases through to resolution.

Experience and Qualifications

Import/Export documentation experience

Strong IT skills particularly Microsoft Office

Good Communication Skills, both Verbal and Written

Customs Clearance Experience

Excellent Customer Service Skills

Excellent Organisation skills

Experience of managing both LCL and FCL shipments

Experience of shipping both Ambient and Refrigerated Products

Degree or Professional Qualification equivalent

Fluency both Written and Oral in Italian

2 - 5 years of a Logistics / Customer Service background

Import and Export Customs Procedures



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