Healthcare Assistant

2 weeks ago

Chelmsford, United Kingdom Phoenix Hospital Group Full time

**Role: Healthcare Assistant - (Ward, Out Patient & Diagnostics)**

**Location: Phoenix Hospital Group**

**The purpose of the role**
- The Healthcare Assistant is under the supervision of a registered nurse
- To ensure that the highest standards of patient and customer care are maintained at all times
- To promote and safeguard the well-being and interests of all patients, employees and visitors
- To assist in the pre-operative and post-operative care of patients

**About you**

We are looking for someone who takes pride in delighting patients through exceptional care. If you take professional satisfaction in feeling proud of your level of first-class service at the end of each day, you may be a good fit, around like-minded colleagues. Being sensitive to patient and consultant needs will be at the core of everything you do.

**Core Responsibilities**

Working under the supervision of an RGN, duties will include:

- Assist with patient admission process
- Post-operative dressings (following competency)
- Monitoring the post-operative patient
- Chaperoning patients as required
- Ensuring all charges are recorded and processed accurately and in a timely way
- Support minor procedures i.e. ENT, dermatology and podiatry
- Maintaining patient rooms and stock in clinical areas ensure these are organized and welcoming to Consultants, patients and visitors

In addition:

- Promote effective communication within the hospital
- Adhere to the hospital / clinic and nursing policies, procedures and standards
- Attend and participate in staff meetings
- Contribute to the achievement of the hospital budget by promoting the cost effective utilization of resources
- Report to the lead nurse any queries or concerns
- Support colleagues and work co-operatively to promote good team morale within the clinic
- Respond appropriately to telephone calls
- Be able to initiate clinic emergency policies and procedures
- Participate in personal development and appraisal system
- Become competent in the use of the in-house computer system
- Show initiative and work as a team
- Take a lead on problem solving when required

**Required skills & experience**
- NVQ level 2 or 3 or committed to working towards an NVQ award
- High level of communication and interpersonal skills
- Understanding of customer care
- IT skills
- 1 - 2 years minimum experience in a healthcare or “caring” environment, within private healthcare would be an advantage
- Enthusiastic and committed, a team player, flexible, physically able to carry out the role, sensitive to patient and consultant needs
- Have Basic Life Support training

**About us**

First and foremost, we pride ourselves on providing exceptional clinical care to all patients, in a very supportive environment.

Phoenix Hospital Group has four sites encompassing two London outpatient centres: 9 Harley Street and 25 Harley Street, and two hospitals: Weymouth Street Hospital (London) and Phoenix Hospital Chelmsford (Essex).

This role is based at Phoenix Hospital Chelmsford. Situated in Great Baddow, it is a modern short stay acute care hospital, registered for elective surgical admissions. The theatre and ward suite comprises 2 theatres with 8 day case units and 2 overnight rooms. The Out Patient services comprise 5 consulting rooms, treatment room and ultrasound room.

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