Lettings Associate

7 months ago

Birmingham, United Kingdom Moda Living Full time

Moda is creating the UK’s leading lifestyle experience brand by delivering and operating next generation neighbourhoods to live, work and play. We have a clear objective of pioneering positive change to the UK rental market and creating healthy, connected, well communities.

You must have demonstrable experience in a similar role (hospitality or private rental sector preferred). You and the team will work together to achieve you achieve your goals and to deliver at every level for our residents. Service is at the heart of what we do and you must be willing to go the extra mile.

**MAIN RESPONSIBILITIES**
- Follow up new leads, register and understand customer’s rental requirements & match this to an available apartment
- Arrange viewings for customers and provide a first-class customer experience tour engaging the client in all aspects of what the development has to offer
- Increase revenue through alternative investment streams, parking and facility hire
- Work closely with the Lettings Manger to report on market trends, customer service reports and headline rent prices
- Work closely and collaboratively with the other on-site teams to ensure a seamless delivery of customer experience
- Actively drive sales and retention of residents through customer service and effective negotiation of tenancy renewals
- Provide informed and accurate information to residents. Using social platforms such as The My Moda app to promote new updates and events
- Be aware of amenity T&C's
- Actively engage with the team and feel confident to put forward suggestions and ideas

**FINANCIAL AND REPORTING**
- Ensure receipt of initial rent payments and any required funds prior to move in
- Facilitate the set-up of monthly payments
- Identify and deliver opportunities for additional revenue through upselling of services and apartments y for manager reporting and use
- Use of all systems to provide accurate records of customer information
- Ensure accurate recording of customer processing information, ensure customer
- feedback is recorded for management reporting and use
- Manage and meet agreed KPI’s as set by the Leasing Manager
- Identify opportunities for additional or enhanced income streams and develop strategies with head office
- Identify opportunities for cost efficiencies, budget saving and added value
- Use of Spike or other database and systems to support accurate resident record as required
- Coordinating inventory production
- Ensure receipt of initial rent payments and any required funds prior to move in
- Facilitate the set-up of monthly payments
- Identify and deliver opportunities for additional revenue through upselling of services and apartments for manager reporting and use
- Use of all systems to provide accurate records of customer information
- Ensure accurate recording of customer processing information, ensure customer feedback is recorded for management reporting and use

MARKETING AND LEASING
- Acknowledge and follow up all initial customer enquiries
- Provide effective viewing booking support and follow up
- Gather detailed customer feedback from viewings and report back to the Leasing Manager to drive customer experience
- Referencing progression including liaison with referencing provider and applicants
- Management of guarantor requirements and referencing
- Creation of tenancy documentation including AST and system set up
- Prepare electronic move in packs including issuing of tenancy and supporting documents
- Renewal negotiation and progression with tenants, including preparation of documents
- Coordinating end of tenancies including booking check outs and ensuring re letting
- Notifying broadband and utility suppliers of new and ending tenancies for resident set up
- Coordinating inventory production and sign off - working closely with the Leasing Manager
- Escalate any end of tenancy charge disputes to the leasing manage

**EXPERIENCE**
- Previous experience in residential property (hospitality or private rental sector preferred)
- Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm
- Must be pro-active and able to use initiative to enhance the reputation of the building
- Professional presentation, confident and outgoing in nature
- Well organised, ability to problem solve and works under pressure with great decision-making skills
- Able to demonstrate an organised and professional approach and ability to priorities
- Experience of working to targets

**KNOWLEDGE, ATTITUDE AND SKILLS**
- Excellent analytical skills
- Excellent communication skills
- Proactive and dynamic, taking ownership of all of core duties.
- Strong verbal and written communication skills.
- Accuracy and attention to detail.
- Have a great understanding of the city, it’s people, culture and social scene. Use this knowledge to promote areas and places of interest to our residents
- Experience in Residential Lettings or a customer service driven role
- Knowledge and understanding

  • Lettings Negotiator

    5 months ago

    Birmingham, United Kingdom Ambitious Group Full time

    **Lettings Negotiator - Birmingham - Up to £24,000 OTE Circa £30,000** This is a truly amazing opportunity for a Lettings Negotiator to join one of the most exciting and forward thinking companies within the property sector, working on one of the most exclusive residential buildings in Birmingham, which is owned and managed by an award-winning FTSE 250...

  • Real Estate Associate

    5 months ago

    Birmingham, United Kingdom BCL Legal Full time

    Real Estate Associate - International firm - Birmingham - NQ+ PQE A leading international firm is seeking a junior Real Estate lawyer at the Associate level (NQ+ PQE) to join its top rated Birmingham team working on complex and high profile real estate matters to include commercial development, investment and the real estate aspects of finance/corporate...

  • Administrator (Empty Property and Lettings) - Six

    6 months ago

    Birmingham, United Kingdom Platform Housing Group Full time

    **If you have a background in administration, we want to hear from you!** We have a fantastic opportunity to join our Empty Property and Lettings team as an Administrator. This role is high paced and well suited to someone who can think on their feet and handle a changing workflow. You will be responsible for processing tenancy paperwork and the effective...

  • Commercial Development and Investment Associate

    2 months ago

    Birmingham, Birmingham, United Kingdom Gowling WLG Full time

    About the RoleWe are seeking an experienced Associate or Senior Associate to join our Commercial Development and Investment team in Birmingham. The successful candidate will have a strong background in real estate law, with a focus on commercial development and investment.About the TeamOur team is one of the largest and most experienced in the UK, advising a...

  • Commercial Development and Investment Associate

    2 months ago

    Birmingham, Birmingham, United Kingdom Gowling WLG Full time

    About the RoleWe are seeking an experienced Associate or Senior Associate to join our Commercial Development and Investment team in Birmingham. The successful candidate will have a strong background in real estate law, with a focus on commercial development and investment.About the TeamOur team is one of the largest and most experienced in the UK, advising a...

  • Lettings Negotiator

    5 months ago

    Birmingham, United Kingdom Cortland Full time

    **Role Overview** **Role**:Leasing Associate **Reporting to**:Leasing Manager **Property**:Cortland Broad Street, Birmingham **# Of Units**:Circa 444 Units **Amenities**:Lounges, Co-working Space, Courtyard, Dog Park, Gym, etc. **Company Overview** At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside...

  • Associate - Cdi

    5 months ago

    Birmingham, United Kingdom Gowling WLG (UK) LLP Full time

    Our Commercial Development and Investment Team is looking for an Associate (NQ-3 PQE) to join our growing business. The role will have a broad high value, high profile property development and investors focus across all sectors. PLEASE NOTE: We are only accepting direct applicants and this role is NOT open to agencies for now. **About the Team** Gowling...

  • Trainee Lettings Negotiator

    5 months ago

    Birmingham, United Kingdom Angels Move Ltd Full time

    **Position is best suited for a matured apprentice or graduate** **Basic £22,000 + Commission = £45k OTE** **Job description** **About us** Our Client is looking to fill a number of different positions within their Organisation, there will be some opportunities for hybrid working, some will be both from office and hybrid and some office based. They...

  • Business Development Associate

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Global Experience Specialists Full time

    Unlock Your Potential as a Business Development Associate at Global Experience SpecialistsWe are seeking a dynamic and ambitious Business Development Associate to join our Client Relations Team in Birmingham. As a key member of our team, you will be responsible for driving sales, building relationships, and identifying key events and opportunities to boost...

  • Associate - Commercial Development & Investment

    2 months ago

    Birmingham, United Kingdom Gowling WLG Full time

    We are currently seeking an Associate or Senior Associate to join our Commercial Development and Investment team in Birmingham About the team One of the biggest dedicated commercial development and investment teams in the UK advising many investors and developers, we regularly lead on high value, and strategically important deals and projects. Our...

  • Culinary Team Associate

    2 weeks ago

    Birmingham, Birmingham, United Kingdom The Rank Group Full time

    Job SummaryWe are seeking a skilled Culinary Team Associate to join our team at The Rank Group. As a key member of our kitchen staff, you will be responsible for ensuring the highest levels of quality and safety in food preparation and presentation.Key ResponsibilitiesPrepare and cook food to meet Mecca brand standardsWork efficiently to minimize food...

  • Social and Private Housing Lettings Negotiator

    5 months ago

    Birmingham, United Kingdom Angels Move Ltd Full time

    **Basic £24,000 + Commission = £45k OTE** **Job description** **About us** Our Client is looking to fill a number of different positions within their Organisation, there will be some opportunities for hybrid working, some will be both from office and hybrid and some office based. They are a private and social housing agency currently working with 150...

  • Festive Season Sales Associate

    4 weeks ago

    Birmingham, Birmingham, United Kingdom Company Shop Group Full time

    Festive Season Sales AssociateAt Company Shop Group, we're seeking a Festive Season Sales Associate to join our Christmas retail team. As a key member of our team, you'll help us deliver a Christmas shopping experience like no other.Festive Responsibilities:Provide exceptional customer service, greeting and assisting our members with their Christmas shopping...

  • Business Development Associate

    4 months ago

    Birmingham, United Kingdom Global Experience Specialists Full time

    VacancyBusiness Development AssociateJob Reference NumberVN2Employment TypePermanentJob Advert Do you thrive in the fast-paced world of exhibitions and events? Do you have a passion for connecting with clients and driving business growth? If so, GES wants you!  We are excited to announce an opening for a dynamic and ambitious Business Development...

  • Associate Director

    4 weeks ago

    Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Associate Director (Permanent)Join our team of experienced professionals in the Cost and Commercial Management department at WSP, a leading global professional services firm. We are seeking a highly skilled Associate Director to lead our regional team of quantity surveyors in providing Procurement and Contract Management services to clients in the...

  • Associate Director

    4 weeks ago

    Birmingham, Birmingham, United Kingdom https:jobs-redefined.cositemap Full time

    Job Title: Associate Director (Permanent)Join our team of experienced professionals in the Cost and Commercial Management department at WSP, a leading global professional services firm. We are seeking a highly skilled Associate Director to lead our regional team of quantity surveyors in providing Procurement and Contract Management services to clients in the...

  • Culinary Team Associate

    3 weeks ago

    Birmingham, Birmingham, United Kingdom Mecca Bingo Full time

    Job SummaryMecca Bingo is seeking a skilled Culinary Team Associate to join our team. As a key member of our kitchen staff, you will be responsible for ensuring the highest levels of quality and safety in food preparation and presentation.Key ResponsibilitiesPrepare and cook food to Mecca brand standardsWork efficiently to minimize food wastage and maintain...

  • Corporate Associate/Senior Associate Solicitor

    1 month ago

    Birmingham, United Kingdom LHH Recruitment Solutions Full time

    Title: Corporate (Associate/Senior Associate) Lawyer 3-7PQE Location: Birmingham Salary: £68-80,000 DOE. Our client, a highly rated and award-winning team of over 70 corporate lawyers, is looking for an ambitious Corporate Lawyer to join their team based in Birmingham. As a member of their dedicated Corporate team, you will have the opportunity to work...

  • Business Development Associate

    4 days ago

    Birmingham, United Kingdom Global Experience Specialists Full time

    VacancyBusiness Development AssociateJob Reference NumberVN2Employment TypePermanentJob Advert Do you thrive in the fast-paced world of exhibitions and events? Do you have a passion for connecting with clients and driving sales and business growth? If so, GES wants you! We are excited to announce an opening for a dynamic and ambitious New Business...

  • Real Estate

    2 weeks ago

    Birmingham, United Kingdom CV-Library Full time

    Title: Real Estate (Associate / Senior Associate) Lawyer 1-4PQE Location: Birmingham Salary: £60-72,000 DOE. Are you an experienced Real Estate Lawyer looking for a new opportunity? Our client, a well-established organisation based in Birmingham, is seeking a talented individual to join their expanding Real Estate team, working on a range of...