Museum Visitor Services Assistant

3 months ago


Colchester, United Kingdom Colchester Borough Council Full time

**Contract Type**: Permanent

**Working Hours**: 37 Hours per week, over a 2-week rota. The post involves working alternate weekends and overtime hours when necessary to cover bank holidays and evenings

Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.

The Council are seeking a Museum Visitor Services Assistant who would work on a rota basis to provide excellent customer service within our museums.

**Duties of the role**

As an essential member of the Museum Service_,_ you will undertake a variety of duties, including delivering a friendly, professional and efficient customer service creating a welcome atmosphere for each of our customers, helping to supervise the public areas of the museum, delivering learning session at times in costume, using technology to provide information, dealing with enquiries, working on the reception/shop desks, selling Castle passes and cleaning premises.

The post will require you to work additional hours on occasion, including Bank Holidays and evenings as required.

Do you have a passion for providing excellent customer service and creating memorable experiences for families? This is an exciting time to join Colchester + Ipswich Museums (CIMS) as major developments of our museums are changing the cultural landscape of both towns.

In Colchester, our nationally significant collections chart local human and natural histories. From stone age artefacts to contemporary costume, fossils to spirit specimens, these collections inspire and inform. Our Visitor Services team play a vital role in welcoming visitors to our museums and bringing those collections to life.

**Qualifications and skills required**

To be successful in this role, you will need to have previous experience of working in a busy customer orientated environment, including dealing face to face with customers, ideally in the public services or tourism, and be able to demonstrate the ability to provide accurate information and proactively assist customers in order that as a service we meet and exceed their needs. You should have knowledge and experience of merchandising, stock control and ordering processes.

You must be able to deliver educational sessions and activities to individuals and groups as directed, after appropriate training.

This post is full time, but we welcome requests to work part time and job share.

**What we offer**

The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.

Other benefits include:

- Gym, travel and online retail discounts
- Excellent training, development and progression opportunities

For an informal discussion about this vacancy, please contact Alyson Mortiboys, Senior Duty Officer, 01206 282939.

For a copy of the job description, please click here.

Colchester City Council has a wide range of services and facilities that can involve dealing with children or vulnerable adults. We treat our obligations for the safety of children and vulnerable adults seriously and expect our staff to be committed to the principles of our published policies and to adhere to the procedures contained within them.



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