Library Customer Service Advisor

3 weeks ago

Nottingham, United Kingdom Inspire: Culture, Learning & Libraries Full time

**Hours**: 18.5 Hours Per Week

**Interview Date**: 27th September 2023

**Closing Date**: 8th September 2023

**Salary**: Grade 3 (£21.575-£22,369 FTE)

We believe our Library Customer Service Advisors are key to our success in achieving our vision to inspire people across Nottinghamshire to read, learn and enjoy culture.

We are looking for a self-motivated, flexible, and dynamic individual to join the team at West Bridgford Library. We are looking for someone who is professional, friendly and who shares our passion for reading, heritage, culture, and learning. West Bridgford Library is Inspire’s busiest library, so the ability to work under pressure and manage competing demands are essential requirements of the post. You will be enthusiastic, energetic, and proactive in looking for ways to develop and improve library services and outcomes for customers. An interest in and knowledge of public library services, plus an interest in broader culture and learning are essential requirements of this post. You will have experience of working with the public in either a paid or voluntary capacity and have excellent customer service skills. You will have the ability to treat all customers with fairness and respect. You will be able to use ICT competently and be willing to undertake any additional learning as required. You will be able to communicate effectively both verbally and in writing.

The timetable is worked over a three-week working pattern though flexibility to work at other times is desirable. If you think that you have what it takes to help Inspire deliver excellent library services in West Bridgford Library, then we would like to hear from you

**_Job Description_**

**Library Customer Service Adviser**

**Inspire: Culture, Learning & Libraries**

**Grade 3**

**Job Purpose**

**_ _**To act as the public face of Inspire, proactively promoting, advocating, signposting, delivering and/or supporting the full range of Inspire Cultural, Learning, Library and Information Services to customers

**Key Responsibilities**
1. To engage with customers, providing direct help, support, guidance and high-quality customer service to enable them to fully access and benefit from the Inspire offer available at whichever library they are working in or sign post customers to the relevant Inspire Digital Services or other library venues as needed by the customer.
- To carry out all support tasks and complete all administrative processes required for the delivery of and to ensure the quality of the Inspire offer
- To organise, promote, deliver and report on centrally programmed events and locally created activities to existing customers as well as new and potential customers within and outside of the library building.
- To work flexibly within libraries and across library locations under the direction of District and Site Managers to meet business needs and customer demand.
- To train and support newly appointed staff, volunteers and participants in work experience programmes to perform their job or role under the direction of the District or Site Manager
- To collaborate with volunteers and Inspire Members, recognising the value and distinctive contribution volunteers can make, to deliver enhanced service provision.
- In the absence of the Site Manager, be responsible
- to open, lock up and ensure the security of the library site as required
- for the maintenance and working order of library equipment
- for the management of the building including dealing with contractors and reporting any building and operational problems that cannot be resolved locally to appropriate colleagues
- to carry out keyholder duties as appropriate for library buildings.

The post holder will work in accordance with all Inspire policies and procedures, Inspire Brand guidelines,
all funder’s contractual requirements, and professional best practice.

The post holder will perform any duties or tasks assigned by management required to meet service needs as appropriate to the role.

The post holder will assume the role of Appointed Person and/or First Aider as required

**_Education and Knowledge Required for the role_**
- Comprehensive knowledge of the principles and practices of excellent customer service.
- Knowledge of and interest in the Library Service and its services.
- Knowledge of and interest in cultural and learning services

**_Skills and Experience_**
- Experience of working in, and contributing to, a team and an understanding of teamworking.
- Experience of working with the public of all ages, as paid employee or as a volunteer in a customer facing role.
- Experience of organising your own work

**Library Customer Service Adviser**

Inspire Competencies

**Grade 3**

**Competency**

**Level**

**How we work at Inspire**

Customer Service

3

2. Responds positively to customer concerns, acts to resolve or reassure customers as needed, agrees solutions with the customer or hands over to an appropriate colleague

3. Responds positive

  • Library Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Inspire: Culture, Learning & Libraries Full time

    **Hours**:28.25 Hours Per Week **Interview Date**:TBC **Closing Date**:25th April 2023 **Salary**:Grade 3 (£21,575-£22,369 FTE) Vacancy at Beeston Library: Library Customer Service Advisor We think that our Library Customer Service Advisors are at the heart of our library service, and we have a great opportunity for you to join our Beeston Library...

  • Library Customer Service Advisor

    7 hours ago

    Nottingham, United Kingdom Inspire: Culture, Learning & Libraries Full time

    **Hours**: 19.25 Hours Per Week **Term**: Fixed until 31st March 2026 **Interview Date**: TBC **Closing Date**: 21st June 2024 **Salary**: Grade 3 (£23,500 - £24,294 FTE) We think that our Library Customer Service Advisors are at the heart of our library service, and we have a great opportunity for you to join our Beeston Library team. We’re...

  • Library Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Inspire: Culture, Learning & Libraries Full time

    **Hours**: Average of 21.25 Hours over a 3-week Rota - Fixed Term until 30th September 2023 **Interview Date**: TBC **Closing Date**: 1st January 2023 **_Job Description_** **Library Customer Service Adviser** **Inspire: Culture, Learning & Libraries** **Grade 3** **Job Purpose** To act as the public face of Inspire, proactively promoting,...

  • Library Customer Ervice Advisor

    4 weeks ago

    Nottingham, United Kingdom Inspire: Culture, Learning & Libraries Full time

    **Hours**: 18.5 Hours Per Week **Interview Date**: 20th June 2023 **Closing Date**: 2nd June 2023 **Salary**: Grade 3 (£21,575-£22,369 FTE) Inspire, Culture, Learning and Libraries is a charitable Community Benefit Society delivering library, cultural and learning services across Nottinghamshire. We believe our Library Customer Service Advisors are key...

  • Customer Service/sales Assistant

    5 days ago

    Nottingham, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Nottingham. We are inclusive, creative and customer-centric. Our work environment includes: - Growth opportunities - Safe work environment - On-the-job training - Company perks Customer Service/Sales Advisor This is a full-time position from Monday-Friday. **Duties**: - Assist customers with...

  • Customer Service Advisor

    7 days ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000 **Are you focused on providing excellent Customer Service both written and verbal and looking for a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with your...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Cherry Professional Limited Full time

    **Customer Service Advisor | Nottingham | £23,000-£26,000**Are you focused on providing excellent Customer Service and looking for an opportunity to progress within a growing company? The team within this** Nottingham **based company are very supportive and have a great office environment with nice breakout areas and social events for you to enjoy with...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    5 days ago

    Nottingham, United Kingdom Elizabeth Michael Associates Full time

    **Customer Service Advisor** **£23,000 per annum OTE £25,000** **NG8, Bilborough, Full Time, Permanent** Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a family run business supplying ventilation equipment across the UK. As a Customer Service Advisor you will be responsible for: - Handling inbound calls - Processing orders - Supporting to grow their customer base - Working closely with other team...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Matt Burton Full time

    MBA are excited to be working with a best-in-class insurance company, assisting their search for a talented Customer Service Advisor to work as a Claims Handler on a temporary basis. This is an office based role in Nottingham, hours between 8am - 6pm (Monday - Friday). The client is an industry heavyweight with a reputation for client centric claims...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Page Personnel Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    7 days ago

    Nottingham, United Kingdom Page Personnel Full time

    Reputable organization within the not for profit sector - Competitive salaries and central location **About Our Client**: This established organisation within the higher education sector is seeking a full time Customer Service Advisor to join the enquiries team. The organisation prides themselves on their high levels of service and their presence within the...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Page Personnel - UK Full time

    Friendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is a leading utility company based in Nottingham. As a Customer Service Advisor you will be responsible for - Provide solutions to written and verbal enquiries raised by customers. - Handle inbound and outbound calls - Build strong relationships with...

  • Customer Service Advisor

    3 weeks ago

    Nottingham, United Kingdom 4M Recruitment Full time

    Our client is currently looking to recruit a Customer Service Advisor on a permanent basis, working on a hybrid basis from their offices based in Annesley. Customer Service Advisor £21,500 - £22,500 Annesley - Hybrid After training you will work on 2 shifts including 8am - 4pm Monday to Friday, 12pm - 8pm Monday - Friday (home based) and 1 Saturday in...

  • Customer Service Advisor

    5 days ago

    Nottingham, United Kingdom NXGEN Full time

    NxGen Recruit are currently working with an established organisation who are looking to recruit a Customer Service Advisor on a permanent basis. This role is well suited to someone who enjoys speaking with customers and providing excellent customer service. You will be confident speaking with customers, logging information, investigating queries and...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom Enva Full time

    **Customer Service Advisor - NOTTINGHAM** We are looking to recruit a Customer Service Advisor to join our existing team at our site in Colwick working Monday to Friday 08:00 - 17:00. **The Role** **Responsibilities will include**: - Answering incoming telephone calls - Processing customer enquiries - Taking customer payments - Setting up new customer...

  • Customer Service Advisor

    4 weeks ago

    Nottingham, United Kingdom People Solutions Full time

    **Customer Service Advisor**: £22,210 - £22,210 per year per year NG15 Permanent **Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal...

  • Client Advisor

    4 weeks ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...

  • Client Advisor

    4 weeks ago

    Nottingham, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Nottingham. We are innovative, supportive and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s...