Administration Officer

1 month ago


Coventry, United Kingdom Lynx Employment Services Ltd Full time

We are recruiting on behalf of our client who is looking for experienced Administrator to work within their friendly team in Coventry. This is a full time role for 3 months initially.

**Job Purpose**
- Work as part of a team to ensure at the Housing & Homelessness function delivers the organisational vision for service delivery
- Respond to a range of administrative tasks
- Engagement with customers to gather information to support decision making and services
- Work to support Housing & Homelessness in the delivery of its statutory requirements
- Carry out administrative tasks to support the day to day activities of Housing & Homelessness
- Work as part of a team to achieve performance objectives
- Culture where the customer is at the heart of everything it does
- Undertake day to day duties to ensure business is effective and efficient as possible

**Main Duties and Responsibilities**:

- Deliver excellent quality customer service
- Through displaying integrity and role modelling of appropriate behaviours and practices setting an example for the team as a whole
- Provide excellent customer service to the public and colleagues, taking ownership of general enquiries and ensuring where possible they are resolved at first contact
- Use appropriate systems to support services, inputting information, raising and receipting orders, processing invoices etc.
- Produce appropriate documentation to support services including; reports providing visibility of required key information, production of spreadsheets etc.
- Maintain systems in an orderly manner; records archiving, filing etc.
- Actively promote a positive, forward looking, results orientated and customer focused culture
- Demonstrate personal commitment to delivering corporate messages and associated changes Have pride in Housing & Homelessness
- Adhere to appropriate routines to ensure that all elements of the service are delivered to achieve optimum performance
- Identify and make recommendations for change to practices or issues that negatively affect the performance that is delivered to the customer
- Work with team members to ensure appropriate prioritisation and distribution of activity to meet the most pressing needs of the supported service areas
- Maintain a professional focus in delivering all aspects of customer service
- Establish effective relationships
- To support work with service managers to build, maintain and promote effective working relationships
- Act as a point of contact and support for service requests in the absence of the team manager ensuring that they are briefed/made aware of any requests made in their absence
- Engage with peers to deliver excellent service
- Offer support, guidance and positive engagement to all members of the team irrespective of roles and responsibilities
- Work with organisations across a variety of mediums to support the delivery of Housing & Homelessness statutory requirements
- Maintain a focus on change and continuous improvement
- Provide feedback on service delivery to the organisation to help facilitate change
- See mistakes as an opportunity to learn and make progress at a business and individual level
- Demonstrate self-awareness in understand own strengths & weaknesses and explore opportunities with corporate training and quality coaching to learn and improve
- Attend training courses for professional development

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £11.81 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Coventry, West Midlands: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administration: 1 year (required)
- purchase order: 1 year (required)

Work Location: In person

Reference ID: 394752



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