Administration Officer
1 month ago
We are recruiting on behalf of our client who is looking for experienced Administrator to work within their friendly team in Coventry. This is a full time role for 3 months initially.
**Job Purpose**
- Work as part of a team to ensure at the Housing & Homelessness function delivers the organisational vision for service delivery
- Respond to a range of administrative tasks
- Engagement with customers to gather information to support decision making and services
- Work to support Housing & Homelessness in the delivery of its statutory requirements
- Carry out administrative tasks to support the day to day activities of Housing & Homelessness
- Work as part of a team to achieve performance objectives
- Culture where the customer is at the heart of everything it does
- Undertake day to day duties to ensure business is effective and efficient as possible
**Main Duties and Responsibilities**:
- Deliver excellent quality customer service
- Through displaying integrity and role modelling of appropriate behaviours and practices setting an example for the team as a whole
- Provide excellent customer service to the public and colleagues, taking ownership of general enquiries and ensuring where possible they are resolved at first contact
- Use appropriate systems to support services, inputting information, raising and receipting orders, processing invoices etc.
- Produce appropriate documentation to support services including; reports providing visibility of required key information, production of spreadsheets etc.
- Maintain systems in an orderly manner; records archiving, filing etc.
- Actively promote a positive, forward looking, results orientated and customer focused culture
- Demonstrate personal commitment to delivering corporate messages and associated changes Have pride in Housing & Homelessness
- Adhere to appropriate routines to ensure that all elements of the service are delivered to achieve optimum performance
- Identify and make recommendations for change to practices or issues that negatively affect the performance that is delivered to the customer
- Work with team members to ensure appropriate prioritisation and distribution of activity to meet the most pressing needs of the supported service areas
- Maintain a professional focus in delivering all aspects of customer service
- Establish effective relationships
- To support work with service managers to build, maintain and promote effective working relationships
- Act as a point of contact and support for service requests in the absence of the team manager ensuring that they are briefed/made aware of any requests made in their absence
- Engage with peers to deliver excellent service
- Offer support, guidance and positive engagement to all members of the team irrespective of roles and responsibilities
- Work with organisations across a variety of mediums to support the delivery of Housing & Homelessness statutory requirements
- Maintain a focus on change and continuous improvement
- Provide feedback on service delivery to the organisation to help facilitate change
- See mistakes as an opportunity to learn and make progress at a business and individual level
- Demonstrate self-awareness in understand own strengths & weaknesses and explore opportunities with corporate training and quality coaching to learn and improve
- Attend training courses for professional development
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £11.81 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Coventry, West Midlands: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Administration: 1 year (required)
- purchase order: 1 year (required)
Work Location: In person
Reference ID: 394752
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