Warranty Administrator

**Warranty Administrator - SKODA/SEAT/HONDA/KIA/FORD**

This is a fabulous opportunity to join a family run business in the AM top 100 and represent one of our fantastic manufacturer partners.

We are looking for ambitious and driven individuals who are passionate in providing world class customer service.

We believe our working hours are class leading. You will work 5 days per week Monday to Friday.

What we offer our Warranty Administrators:

- A competitive salary
- Working hours that are 5 days per week Monday to Friday.
- World class training provided from our own trainer and our brand partners
- 30 days annual leave inclusive of 8 bank holidays.
- Preferential rates for servicing and repairs on your family and friend’s cars
- A workplace pension scheme

**About the Business**

Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 100 car dealers in the country, with an ambition to be in the top 50 very soon. Across our 16 businesses we have a stable workforce of over 400 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.

Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you.

We’ll expect you to work hard but in return we’ll offer you an industry leading package, flexible working hours and a real opportunity to progress: we prefer to promote from within and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best and you won’t let anyone stop you.

**About You**

We are recruiting for a Warranty Administrator to work within our established Service department.

**Roles and responsibilities will include**:
Administer warranty policy in the best interests of the retailer, manufacturer and customer.

and goodwill procedures. To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitoring daily and weekly warranty reports.

**Individual Key Objectives**

**Customer Service and Satisfaction**

**Improved Profitability**

To ensure that jobs passed for warranty / goodwill submission are accurately invoiced and costed. Suggest improvements and corrective action to the Service Manager when deviations occur.

**Communication & Interaction**

Ensure any interpretation of warranty work and the policy on a warranty claim is clearly explained to the customer. Ensure courteous use of the telephone, adhering to company and manufacturer policies.

Maintain a high standard of dress and conduct at all times, and ensure the cleanliness of the reception area at all times. Presentation of the capabilities of the department to the customer as a contribution towards the reputation of the dealership and services offered. To inform all colleagues of forthcoming recall campaigns and changes in warranty / goodwill procedures.

**Administration**

To document all warranty, goodwill and recall work as per the manufacturer’s requirements and retailer policy. Also ensure that all repair orders are correctly completed and customers claims are processed fairly and in a timely manner to deliver outstanding customer satisfaction at all times.

Ensure all clerical functions within the warranty department are carried out in accordance with Company policy, to review warranty reporting systems with the Service Manager and initiate improvements where possible.

To keep records of warranty submissions, credits, rejections and customer contributions towards goodwill claims. Ensure that all documentation is processed accurately in a timely manner and stored safely and to preserve confidentiality. To complete the various administrative duties that are required on a daily, weekly and monthly basis.

To attend weekly departmental meetings and also ad hoc as required.

Comply with all D M Keith Limited policies and procedures

**Control of costs**

Warranty repairs to be authorised after inspection, or by agreement, in accordance with the manufacturer’s and retailer policy. Complete repair orders and inform customers of additional repairs needed including prices and delivery dates. Obtain written confirmation before ordering major units and obtain suitable deposits. To ensure the correct submission of warranty / goodwill claims to the manufacturer as per the guidelines.

To ensure that all parts replaced under warranty are retained for the correct time period, correctly labelled and made available to the manufacturer on request. Examine outstanding warranty debts on the weekly and daily reports and implement action to ensure recovery. To check the credit notes made out by t