Technical Desk Manager

4 weeks ago


Derby, United Kingdom 2fawcett - Empowering Recruitment Full time

**Role**: Technical Desk Manager
**Salary**: £45,000 - £50,000
**Location**: Derby
**Type**: Permanent
**Overview**
2fawcett have an exciting opportunity for a Technical Desk Manager to join our long-standing client in Derby, on a full time, permanent basis. Reporting to the CEO, you will support business growth opportunities and implement your Technical Expertise withinCloud and similar technologies.
**Responsibilities of the Technical Desk Manager**:

- Responsible for managing operations of the Service Desks and help the teams
develop.
- Reporting to the Chief Operations Officer
- Ensure the right conditions and motivation for good teamwork across the teams in
several locations.
- Establish professional relationships with clients.
- Identify and explore opportunities for service and business Improvement.
- Report on the team's analysis, and Identify any Issues ensuring that the company
provides excellent services to clients.
- Ensure all services are delivered In line with contractual requirements.
- Work with senior stakeholders on projects & service development.
- Ownership of critical service Issues
- Ensure effective training of team members, Including adoption of new solutions
and/or technology.
- Assist HR when necessary and ensure all procedures are followed.
- Be aware of and manage the costs of running the service desks.
**Requirements of the Technical Desk Manager**:

- You will need to work closely with the Chief Operations Officer to help plan technical elements that effect Business Operations.
- You will need to possess a proactive approach to resolving disputes in a professional tone, through precise and fact-based communication with staff and face to face customers.
- You will need to be able and willing to sometimes work In a pre-sales capacity.
- You will need to work closely with senior management team to help develop the Service desk teams.
- You must have technical experience in one of the following desirable areas: Microsoft SharePoint, M365v and other similar cloud technologies.
- You will need to have experience In a Managed Services/ITIL based Service Desk environment.
**What will you get in return**:

- Excellent Salary
- Company Incentives
- On-site Parking
**Type**
Permanent
**Working Hours**
Monday - Thursday: 8.30am - 5pm
Friday: 8.30am - 4.30pm



  • Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: Reporting to a Service Desk Manager, the Service Desk Lead is expected to maintain an air of professionalism in their interpersonal relationships and personal...

  • IT Service Desk

    1 month ago


    Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: STERIS' mission is to help our customers create a healthier and safer world by providing innovative healthcare and Life Science Products and services around the...


  • Derby, United Kingdom STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: Do you want to spend your working time making a difference in the world around you? Are you motivated by impactful work? Do you have a...

  • Service Desk 24/7

    1 month ago


    Derby, United Kingdom Node4 Full time

    A professional, outgoing, and technically savvy person is needed to join our fast-paced 24/7 Team here at Node4, working a shift pattern of four on and four off. You will play a crucial role in the Service Desk's ability to provide Node4 clients with outstanding customer service, including helpdesk ticketing and issue and incident management support. This...

  • Service Desk Analyst

    2 weeks ago


    Derby, United Kingdom RECARDO GROUP LIMITED Full time

    Job Title: Trainee Service Desk Analyst Salary: £25,000 per annum Location: Lockington - Derby Recardo Group are currently representing a market leading organisation in the hire of a Service Desk Analyst. Working as part of the First Line Support Team you will play a crucial role in providing technical support to our employees across various locations. ...


  • Derby, United Kingdom Althaus Digital Full time

    Are you looking to build an IT career within an experienced & professional environment? **Main Purpose of Role** **Responsibilities & Duties** - Providing a consistently high standard of technical support & client service to end users & business owners - Logging & updating Tickets in our Service Desk system - Troubleshooting Level 1 technical queries -...

  • Service Desk 24/7

    6 days ago


    Derby, United Kingdom Node4 Full time

    **Become a change maker and join Node4.** Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business - **our people.** We want you to grow, learn, and evolve alongside us. So, whether you're just starting out...


  • Derby, Derbyshire, United Kingdom Klickstarters Full time

    Service Desk Analyst Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk...


  • Derby, Derbyshire, United Kingdom STERIS Canada Corporation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. HOW YOU WILL MAKE A DIFFERENCE About you: ...


  • Derby, United Kingdom Lorien Full time

    We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll be working from home 4 days...


  • Derby, Derbyshire, United Kingdom Klickstarters Full time

    Job Description Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Handling incoming support via phone, email and chat ...


  • Derby, Derbyshire, United Kingdom Klickstarters Full time

    Service Desk Analyst We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT Support Handling incoming support via phone, email and chat We are a leading...


  • Derby, Derbyshire, United Kingdom Klickstarters Full time

    Service Desk Analyst Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements. We are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk...


  • Derby, United Kingdom Andy File Associates Ltd Full time

    **Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position** **Support Service Desk Consultant Outline Role**: **Responsibilities**: - The responsibilities of this role are significant and wide ranging, below are detailed the responsibilities and consequently the deliverables required of...

  • IT Manager

    4 weeks ago


    Derby, United Kingdom ITECCO Full time

    **Job Title**: IT Manager **Location**: Derby, Derbyshire, England **Salary**: £30,000 - £35,000 plus 33 Days Holiday, Flexible Working, Generous Pension, Company Bonus, Private Healthcare We are looking for an experienced IT Manager to join a Global IT Company's team in Derby and manage their company's IT systems and networks. **Responsibilities**: -...


  • Derby, United Kingdom AWD online Full time

    **IT Technical Support Field Service Engineer** who can troubleshoot and install a wide range of IT hardware and software within Retail and Hospitality businesses is required for an IT solutions company. **SALARY**:£22,000 per annum +On Call Supplement +Company Van, Fuel Card +Uniform + Benefits **JOB TYPE**:Full-time, Permanent **WORKING HOURS**:13 Hour...


  • Derby, United Kingdom 2fawcett - Empowering Recruitment Full time

    **Role**: Technical Quality Manager (FMCG) **Salary**: £35,000 - £38,000 **Location**:Derby **Type**: Permanent **Overview** 2fawcett have an exciting opportunity for a Technical Quality Manager to join a manufacturing bsuiness in Derby on a full time, permanent basis. The Technical Manager is responsible for maintaining food safety and quality and...

  • Head of Bid

    4 days ago


    Derby, United Kingdom ALSTOM Full time

    Req ID:407378 **Head of Bid Technical Management** **Site**: Derby / Hybrid **Appointment Basis**: Permanent **Excellent Salary + Benefits Include**: Pension, Contributed Healthcare, Life Assurance, Bonus, Car Allowance Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for...

  • Technical Director

    4 weeks ago


    Derby, United Kingdom Consult2Recruit Ltd Full time

    We are seeking a Technical Director to join the Board of a highly successful manufacturer and contribute to the effective running of the company. A demonstrable track record of successfully delivering both technical and commercial capabilities to achieve sustained high performance levels will be required. Our client is a highly innovative manufacturer of a...

  • Design Manager

    1 month ago


    Derby, United Kingdom CV TECHNICAL LTD Full time

    **Design Manager** **Derby** **Days - Hybrid Remote** **£50,000 - £60,000** **Role Description** **Design** - Reading and interpreting 3D models for the purpose of getting design information from the model. - Creating and utilising a variety of excel spreadsheets and models to enable successful design of projects - Attend a range of meetings including...