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Customer Service Administrator

4 months ago

Harrogate, United Kingdom Liberty Leisure Group Ltd Full time

We are one of the North’s premiere providers of static caravans, holiday lodges and more. A customer-focused family business that buys, sells, brokers, retails and trades caravans throughout the UK.

We are looking for a Customer Service Administrator to join our team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and aftersales. We are looking for an animated, friendly and enthusiastic individual.

Main responsibilities:

- Answer phone calls from customers and deal with enquiries and aftersales as they arise
- Maintain and update sales, aftersales and customer records using our CRM system
- Liaise with customers, manufacturers and parks chasing through aftersales to completion
- Update and upload pictures and information across 3 websites
- To provide the full range of administration support to the wider team
- Creating mailshots and supporting social media

The successful administrator would be able to demonstrate.
- Good written and verbal communication skills
- A good understanding of Microsoft office
- Excellent customer service
- Friendly confident telephone manner

This would be an ideal role if you have previously worked within a sales support or customer service setting, however full training will be provided.

You will be joining the team at the Head Office in Harrogate.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 40 per week

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CSA Job