Resident Engagement Officer

2 weeks ago


Salisbury, United Kingdom Wiltshire Council Full time

Summary

The housing operations group are seeking to recruit a Resident Engagement Officer to join their team based in Salisbury. The team are responsible for promoting and enabling effective resident and leaseholder participation, by engaging and supporting tenants to become involved in community groups to influence the service and their neighbourhood.

**LIVE **WORK** ENGAGE**

You will be part of a wider team of staff who work across a diverse range of responsibilities including Tenancy management, property maintenance and Resident Engagement, with responsibility for engaging and supporting tenants to become involved in community groups to influence the service and their neighbourhood.

**About the role**

You will work as part of the resident engagement team to take a lead role in promoting and supporting residents to participate in decision making, affecting their homes and communities.

You will initiate and deliver a full range of opportunities to council residents and leaseholders, by forming an editorial panel for tenants’ newsletter and assisting residents in identifying their local needs and aspirations. Along with this, you will support tenants in taking part in forums such as area boards/partnerships, Wiltshire housing partnerships, and corporate arrangements; the tenants’ panel or housing board.

**About you**

We will look to you to have a flair for creativity and innovation You will have the ability to find ways of engaging with communities and gaining resident insight, whilst delivering excellent resident engagement service.

With proven previous experience in a housing or community engagement-related field, we will look to you to have excellent communication skills to help with engagement activities and deal with the needs of a diverse audience. As well as having experience in developing and maintaining effective customer-focused services with a commitment to continuous service improvement, you will also have good digital skills in order to maintain and promote digital engagement with residents.

**This role is based in Salisbury and covers mostly the south of the county.**

**Interview dates will be confirmed after shortlisting.


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