Health Care Support Worker

6 months ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

As an HCSW you will play a pivotal role in co-ordinating support for people living with Parkinson’s disease and Epilepsy. You will have good communication skills as well as clinical skills and ability to manage own caseload whilst reporting to the Specialist nurses.

Band 3 HCSW work autonomously to provide a full range of support to Parkinson’s and Epilepsy patients who are house bound. Band 3 HCSW play an important role in providing seamless care and often liaise between more specialist services.

The Band 3 HCSW will also support the cardiac service to support the patients in managing their long term conditions, providing clinical assessment and regular reviews under the direction of the specialist Nurses.

Band 3 HCSW work closely with people who use our Services, their families, friends and carers and play an important contribution in how people experience our services. Band 3 HCSW are expected to be kind and responsive but professional and informative and contribute to the quality of the services we provide.

**The band 3 HCSW will be responsible for**:
Reviewing patient with Neurological or Cardiac disease and supporting them in their management of long term conditions

Keeping the people who using our services as safe as possible by recognising the limits of the HCSW role and working closely with Registered Nurses

Contributing to the best possible clinical outcomes by using up-to-date skills and adhering to evidence based policies and procedures when implementing care plans

Ensuring the people using our services have a good experience by respecting, empowering and working in partnership with people when contributing to the implementation and evaluation of care plans

Working in partnership with patients and their families and carers

Gaining consent and, as far as possible, involving people in all decision making

Signposting patients and carers to supportive services e.g. the courses provided by the Recovery and Wellbeing College or services provided by the local authority or the voluntary sector

Reassuring people by being professional, responsive, knowledgeable and confident

Escalating complaints or concerns effectively and quickly in line with the Trust policy

CNWL is recognised locally, nationally and internationally for providing integrated high quality, innovative healthcare. Our track record in recruiting only the best people is well known and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

Hillingdon is the second largest London borough by area, located 14 miles west of Central London. We are also leaders in developing our Hillingdon Health & Care Partnership working, united to enable shared services and Neighbourhood working across the whole of Hillingdon Borough. As we have Heathrow airport within our boundaries, it is thought that we are the gateway to the UK

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Band 3 HCSW will be expected to hold a caseload of patients allocated by the Specialist nurse of Parkinson and Epilepsy patients. The HCSW will also support the Specialist cardiac team in undertaking some duties supported by the Specialist nurses. Band 3 HCSW are expected to have previous experience of caring before coming into post and contribute to the effectiveness of services by:
Providing skilled, evidence based care which adheres to agreed policies and procedures

Working with patients and families and registered nurses to contribute to all stages of the care planning process including assessing risks and needs

Acting as patient advocates in the multi-disciplinary team

Working as part of a team implementing care plans or directives overseen by registered nurses

Contributing to creating and maintaining high performing teams by:
communicating well with all members of the team

understanding their role in the team and how they help the team achieve its’ objectives

reflecting on their own practice regularly

identifying how care could be improved

Working to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social care Workers in England (Skills for Health 2013)

Safeguarding people by recognising and responding when an adult or child might be at risk from abuse but also recognising their own limits and asking for help and escalate concerns when necessary

Escalating safety concerns and by doing so acting as effective advocates for those who use our services

Being open and transparent about their own practice

Identifying areas where improvements in safety or quality can be made

Working closely with others to improve services

Maintaining accurate, legible, comprehens

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