Mental Wellbeing

Mental Wellbeing & Health Case Worker

Reporting to: Service Delivery Manager

The Hope Hub Charity (CIO) was formed in December 2017 in response to a defined need to serve those who are in poverty, homeless, at risk of becoming homeless, in financial hardship, unemployed and/or suffering with mental health difficulties and/or addiction(s) working in partnership with Surrey Heath Borough Council.

**About the role**:
**This post would suit someone who is experienced (with a track record) in working with people (18+) with complex/multiple disadvantaged needs holding relevant qualification(s) such as a degree in psychology, counselling, mental health and/or social work. The post would suit someone with a flexible ‘can do’ attitude who is able to monitor, motivate, encourage and appropriately support people towards positive outcomes and change for the long term. Competence in IT and familiar with capturing outcomes (CRM system) is essential together with a team based approach to working.**

The primary focus of this role is to patiently and persistently work with Service Users with identified mental health needs. External Clinical Supervision will be organised depending on the most suitable avenue for the postholder. On a day to day basis, the post will report to the Service Delivery Manager who will identify the Service Users that will benefit from a dedicated MH & Wellbeing Worker. At times, Service Users will be joint worked where multiple services/agency intervention is needed. You should also be confident and able to deliver Workshops to Service Users in small groups. We operate a trauma informed, strengths based approach and follow the Outcome Star methodology for all new Service Users.

The Hope Hub provides a unique range of services across the Borough designed to empower and appropriately challenge individuals to move their lives towards independence and/or employment. Monitoring and recording Service User progression is a key part of this role and our partnership work with Surrey Heath Borough Council and other statutory bodies.

**Important Internal Relationships**

All Hope team members, volunteers, trustees and Hope Hub registered beneficiaries. Important External Relationships & Stakeholders Statutory Services including SHBC, CCG (including CMHRS/ICT), GP’s, Hospitals, Housing, Community Safety, Housing benefit, Countryside Rangers, Car Parks, Other Local Authorities as necessary. Adult Social Care, Housing and housing support providers, Health and mental health providers, Surrey Police, Probation.

Voluntary Services, ALL Funders, Donor(s), Churches/Faith groups, Business and Community Supporters.

**Main Duties and Responsibilities**
- To work with the Service Delivery Manager to plan and deliver a range of workshops within the Living Well programme to all Service users.
- To ensure all courses delivered and all Service Users booked on to a course are recorded within The Hope Hub reporting system (CRM) in a timely manner.
- To lead on the Outcome Star programme and assist the caseworker team to ensure every service user has an open engagement.
- To represent The Hope Hub at Mental Health partnership meetings and forums.
- To facilitate joint working with other support services to tackle any barriers faced by Service users including Housing, Health, social care, mental health drug and alcohol services.
- To conduct and record written assessments, support plans and Outcome Stars to meet the needs of individual Service Users.
- To work with the Service Delivery Manager to ensure that all Health & Wellbeing goals and outcomes are captured on the system for all service users in order to provide timely reports to CCG and MH Alliance on a quarterly and yearly basis.
- To record Service User case notes factually and comprehensively.
- To support the Empowerment Case worker Team with Service Users who have specific Mental Health needs and to liaise with other services / professionals where appropriate, supporting service users in appointments where necessary.

**Knowledge & Expertise**
- Ability to assess individuals who may present or be referred from SHBC or another Agency.
- Understanding of mental health, implementing support plans, social care and housing, including safeguarding, legislation and practice
- Able to assess individual function, behaviours and relationships to help to identify MH triggers with/without a diagnosis.
- Knowledge and experience of working with people (18+) with anxiety (mild to severe), PTSD, Psychosis and other general MH needs and supporting with medication, access/GP/hospital/specialist agencies as needed.
- Support individual to identify their own triggers and agree potential coping strategies.
- Communicate with The Hope Hub team regarding Service Users where they also need to work with other Case Workers or Project Leads (eg IT Support).
- Monitor individual Service User progression and record outcomes in accordance with the agreement with SHBC and CCG.
- Able