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Visitor Operations

1 month ago

Richmond, United Kingdom National Trust Full time

Summary We've got a fantastic opportunity for a Visitor Operations and Experience Manager to join us at Ham House in Richmond to cover an internal secondment.

Leading a brilliant team of staff and volunteers, you'll play a meaningful part in ensuring visitor experience and operational needs are built into our business plans and designs. You'll champion our values, particularly our 'Everyone Welcome' agenda, acrossthe property.

**If you'd like an informal conversation about the role, please contact Rhona MacCallum, General Manager of the Ham portfolio at.uk**

**This is a fixed term contract for 12 months.**

**The advertised salary is inclusive of the Outer-London Weighting allowance, currently £2,828 per annum.**

**Interviews: 23 or 24 February 2023.**

The stunning 17th century Ham House and Garden is a treasure trove on the banks of the River Thames. A variety of programmes and events both in and outdoors entertain and inspire over 100,000 visitors each year, and we take extraordinary pride in our internationallyrenowned collections and interiors and in our sensational garden.

Click here for more information about this location

What you'll be doing You’ll play a strategic role in the future of the portfolio. Leading your visitor experience & operations team you’ll ensure innovative programming and partnerships are in place to deliver and improve the visitor experience across the portfolio. You’ll beresponsible for long-term planning and the operational day-to-day delivery for the visitor welcome, experience and programme.

You’ll work with a wide variety of external partners in delivering your work and you’ll enable a wide range of visitors to have outstanding and inspirational experiences through the quality of our welcome and the engagement with our conservation work. Wealso want you to champion for making everyone welcome, demonstrating inclusive leadership, and actively working to diversify our staff, volunteer and visitor profiles. You’ll lead our fundraising at the property, and work to connect our visitors, volunteersand members to our cause, through fundraising events and programming and partnerships.

Who we're looking for
- Someone who is always thinking of how visitors, staff and volunteers experience Ham House and Garden
- A great communicator, who collaborates with partners and team-mates alike
- A confident operational lead with experience of rotas and budget management
- An empathetic leader who takes time to support and unite their team
- An understanding and experience of developing Programmes of events and exhibitions
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Click here to find out more about the benefits we offer to support you.

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