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Customer Support

4 months ago

City of London, United Kingdom enable Recruitment Full time

**Up to £24,000 DOE**:

- **Option for Hybrid/Remote working after probation.**:

- **Opportunity for progression towards software development.**
We are working with one of the top aviation software companies in the world who provide world class aviation technology that enable the aviation industry to deliver world class levels of efficiency, safety and compliance. They are on the look for a CustomerSupport Administrator. You will be responsible for customer liaison and managing customer expectations as well as providing administration support for the Customer Support team as and when required. If you have experience OR an interest in software technologywith a "can do" work ethic this could be the starting point for you Sounds interesting? Hit apply
**What you’ll be doing**:

- Record accurate information from clients and determine the appropriate action.
- Ensure all new tasks received are entered correctly by the client and assigned to the correct team.
- Support Clients with deadlines and communicate with clients to manage expectations.
- Contribute to improving the business, protecting and enhancing the reputation of the company.

**What you’ll need**:

- Strong customer service skills along with excellent planning and scheduling skills.
- Experience with Microsoft Office and Adobe software.
- Ability to learn and develop new skills in line with Changes in software and systems.

**What you’ll get**:

- **Up to £24,000 Depending on experience**:

- Up to **30 days holiday** - plus bank holidays.
- Healthcare plan
- **Hybrid working**:

- Free Coffee/Tea
- Free pizza’s
- Great office environment - aviation themed
- **Discount and vouchers scheme for retail,** entertainment and leisure
- Cycle to work scheme
- Pension scheme including 5% company contribution
- Income Protection
- Life insurance
- **On-site parking**

**What next