Contract Coordinator
2 weeks ago
**Contract Co-Ordinator - Fix term temporary contract 3-6 months.**
Established in 1978, Indepth Managed Services provides commercial cleaning services on a national scale across a range of client locations in all commercial sectors. The business is built on an exceptional reputation of delivering reliable, efficient and quality cleaning services.
**Location - **Warrington WA2 8JE
**Working hours**:
- Monday - Friday 9am-5pm (35 hours per week)
**Salary -** £20,000 per year.
**Responsibilities**
- To provide exceptional customer service to internal and external clients and staff. Ensure all client and cleaner complaints or requests are actioned and closed out with agreed timescales set out by the business.
- To ensure contract amendments/Exceptions are managed effectively and within budget and that exceptions are reported accurately and actioned in a timely manner.
- To provide comprehensive support to external management teams and ensure vacancies on all sites are staffed with appropriate personnel in conjunction with Regional Directors/Area Managers/Supervisors.
**The Role**
- Act as a central point of contact to capture activity across sites within a geographical region utilising database, answering cleaner, contract control lines and client line.
- Liaise with operational management team to update each other on outstanding actions and support and assist with any problems/issues in relation to client contracts/staffing within the set timescales.
- Ensure all client requests/complaints are dealt with promptly and information is logged on the system and issued to operational field based teams verbally and in writing. Correspondence to be saved in client file.
- Ensure all cleaner requests are dealt with promptly and data entry is accurate on the system for pay, booking holidays, vacancies, personnel data and training records.
- Ensure cleaner default hours and pay budgets are accurate and match the correct budgets set
- Undertake targeted cleaner courtesy calls as per KPI’s set and follow up/escalate any requests/issues or potential threat to contracts.
**The Person**
- Must be an excellent communicator verbal and written
- Friendly & approachable
- Be able to work on own iniative
- Be able to build relationships with colleagues and clients.
**Salary**: £20,000.00 per year
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Warrington, Cheshire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: INDEPTH
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