End Device Management Edm Technician Band 5

2 weeks ago

Derbyshire, United Kingdom Concept Resourcing Full time

**End Device Management (EDM) Technician (Band 5) (Hybrid)**
**£158 per day (INSIDE IR35)**
**37.5 Hours per week**
**3 Month Contract**
**Located at any AGEM SITE (Leicester, Basildon, Beccles, Chester, Chesterfield, Derby, Ilkeston, Kings Lynn, Lincoln, Mansfield, Northampton, Norwich, Oldbury and Warwick)**
My client based at the Arden and GEM NHS Trust are seeking a End Device Management Technician on a 3 month basis (37.5 hours per week) paying £167 per day INSIDE IR35
**The role will be on a hybrid basis and can be based at any of the above mentioned sites**
**Job Summary**
- As part of the End Device Management team you provide a high level ICT operational service to AGEM and it's clients
- Take responsibility and the overall management of several key services which control and manage end devices.
- To investigate complex enquiries aiding and advising as required to AGEM and clients.
- Support the day to day management of any and all EDM functions
- Working with customer IT leads; nominated project leads; 3rd parties and other stakeholders to discuss technical service issues and agree plans and deadlines.
- Maintaining up-to-date knowledge on EDM technologies & features as well as potential integration and added value with other services. Using this knowledge to facilitate or unblock delays in progress of issue resolution & project development as well as supportingroad-maps and upgrade paths for these services.
- Working with EDM Leads, advise on the capacity & availability management of the EDM functions. Support with others; robust capacity & performance reporting techniques and escalate any appropriate breaches of agreed thresholds to the EDM Manager accordingto such procedures.
- Implementing policies and procedures set out by the EDM Manager and Leads, and constantly looking for improvements to these policies and procedures
- Understanding and following procedures and processes for the relevant EDM functions to support the development of service ownership within the Infrastrcutrure teams.
- Participation in the 'Out Of Hours' IT support staff On-Call Rota as required and with prior agreement. This role will involve an element of travel to our client bases
- Provide Escation point from Service Desk for end device issues.
- Work with strategy team to evaluate, pilot and implement new solutions where appropriate
- Work with security team to ensure relevant data is provided to allow security teams to make correct decisions

**Experience**
Essential
- Have specialist knowledge and significant experience within the ICT environment specifically within end device management

Desirable
- Knowledge of currently deployed toolsets. Ivanti, McAfee, Sophos, Airwatch, Bitlocker

**Skills and Knowledge**
- Able to make wholesale changes to large end device estate.
- Able to understand risks in making such changes
- Transition & Operations; information processing principles; and hardware and software evaluation principles and practices will also be needed to succeed in this position.
- Has a sound, broad knowledge of IT and an excellent understanding of how the technical specialism relates to other areas of IT and how it impacts on other business functions.

**Education**
Essential
- Have knowledge and experience within the ICT environment preferably within end device management.
- Educated to degree level or equivalent qualification or equivalent experience
- Evidence of continued professional development and specialist knowledge

Desirable
- Has a good understanding of ITIL Service Asset and Configuration management

**End Device Management (EDM) Technician (Band 5) (Hybrid)**
**£158 per day (INSIDE IR35)**
**37.5 Hours per week**
**3 Month Contract**
**Located at any AGEM SITE (Leicester, Basildon, Beccles, Chester, Chesterfield, Derby, Ilkeston, Kings Lynn, Lincoln, Mansfield, Northampton, Norwich, Oldbury and Warwick)**???????

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