IT Software Support
4 weeks ago
IT Helpdesk Support Technician/Administrator - Stamford - Attractive Package
ALH Recruitment are looking to recruit an IT Helpdesk Support Technician/Administrator with immediate effect for our global leading client based in Stamford, Lincolnshire.
Role - IT Helpdesk Support Technician/Administrator
You will play a critical role in providing technical assistance and support to end-users within our clients organisation, ensuring they can work efficiently and effectively with minimal disruptions. Your primary responsibility will be to ensure the smooth operation of computer systems, software, and hardware by resolving technical issues and providing timely support. You will be the first point of contact for all IT-related inquiries and will be responsible for troubleshooting, diagnosing, and resolving a wide range of technical problems.
Provide first-level technical support: Respond to incoming IT support requests via phone, email, or ticketing system and assist end-users face to face or over the phone with technical issues, including hardware, software, and network problems.
• Provide step-by-step guidance to end-users to help them resolve their technical issues independently whenever possible.
• Collaborate with senior IT staff or external vendors when issues require escalation or specialized expertise. Install and configure hardware/software: Assist with the setup, installation, and configuration of computer systems, peripheral devices, software applications, and network components. Ensure compatibility, security, and optimal performance.
• User account management: Manage user accounts, including creation, modification, and termination, in accordance with established procedures and security guidelines.
• Adhere to IT policies and procedures: Follow established IT policies and security protocols, to ensure compliance and maintain a secure and reliable IT infrastructure.
One year's experience on an IT Support desk
• BTEC or qualification in IT
• Must have experience of working with and troubleshooting Windows 10 / 11 Desktop Operating systems and basic networking - TCP/IP, DNS, routers, switches, firewalls, VPN, Wireless technologies.
• Must live within a one-hour commute to the Head office and be able to drive.
If you feel you have the skills and experience necessary to step into this exciting IT Helpdesk Support Technician/Administrator role, then please apply below #J-18808-Ljbffr
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