Receptionist / Administrator - Radiology Department

3 months ago


Middlesex, United Kingdom The Hillingdon Hospitals NHS Foundation Trust Full time

An opportunity has arisen to join our Radiology Department as a Band 2 Receptionist Administrator. The post holder will be part of an administrative team responsible for supporting our clinical service in managing daily demand and effectively prioritising urgent and non-urgent incoming referrals.

The post holder will act as the MR Admin Assistant to the MR Superintendent in order to process legal enquiries, such as Freedom of Information requests, cover the reception area when required, and provide an effective and efficient service to the department and the Trust.

You will be a key member of the the team and will participate in the improvement of patient care across the department. Please note that a willingness to work across our Hillingdon and Mount Vernon Hospital sites is essential.

An interview date is yet to be confirmed.
- Enter patient information onto RIS and add to waiting list. Ensure questionnaire is complete, if not telephone patient or send questionnaire to them by post. Organise an orbit x-ray for any patient that has had metal fragments in their eyes.
- Answer the telephone in a polite and friendly manner. To deal with all requests/enquiries in an appropriate manner.
- Manage the request forms in date order and enter any relevant information onto form re booking instructions. Scan all forms. Schedule appointments in CRIS diary to comply with current booking process.
- Liaise with Superintendent regarding the issue of urgent appointments to comply with current targets.
- Organise paperwork for the external Consultant Neurologist who attends MDT Meeting.
- Ensure all urgent MR and appointment letters are dealt with as priority.
- Confirm with patients that they are able to attend their MR appointment (to reduce DNA’s). In the event of a cancellation, telephone patients on the cancellation list to fill the slot.
- Responsible for ensuring appropriate and timely responses are made for requests under the FOI.
- The post holder will be expected to work in a pro-active manner across the Trust.

The Hillingdon Hospitals NHS Foundation Trust is the only acute hospital in the London Borough of Hillingdon and offers a wide range of services, including accident and emergency, inpatient care, day surgery, outpatient clinics, and maternity services. The Trust’s services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit, and outpatient clinics.

The safety and well-being of our patients and staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress by working in partnership with local GPs, charities, community services, academic partners, our local authority, neighbouring hospitals, and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are focused on ensuring that our hospitals provide high quality, safe, and compassionate care, while we drive forward with the building of the new Hillingdon Hospital.

We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.

Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.



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