Business Officer

3 weeks ago


London, United Kingdom Walters People Full time

Key responsibilities of the Business Officer
- Supporting the Engagement Manager in implementing a directorate-wide Communications and Engagement Plan to increase colleague engagement through appropriate communication channels.
- Supporting the preparation and organisation of staff engagement activity including all staff events, workshops, weekly updates, Yammer posts, briefings, and presentations - sourcing, generating, and writing content for each.
- Supporting the Engagement Manager to drive continuous improvement via IDP’s employee survey action plan.
- Working with colleagues and internal stakeholders to identify news, success stories and other content for use across IDP’s internal channels.
- Working closely with key stakeholders across the directorate to facilitate the planning, coordination, and implementation of key engagement activities.
- Ensuring the ongoing maintenance and management of IDP’s intranet and digital channels including SharePoint and Yammer.
- Monitor feedback and review metrics to measure the impact of communications activities.

Key skills required of the Business Officer
- Highly driven and proactive individual with strong organisational skills and the ability to manage numerous tasks concurrently to meet deadlines.
- Excellent written, oral, and communication skills, incl. writing for SharePoint, Yammer, and presentations.
- Strong problem-solving and analytical skills. Astute and able to spot linkages and dependencies to develop fresh ideas.
- Ability to use own initiative and to work in collaboration with others.
- Strong interpersonal skills, able to build strong collaborative working relationships with different audiences.
- Excellent attention to detail - Advanced.
- Working knowledge of SharePoint and other digital channels.
- Information management and reporting - Intermediate.
- Excellent working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint).
- Good understanding of wider strategic goals/objectives and what is needed to ensure effective and smooth delivery.
- Understanding of the diversity of audiences and the different tools (SharePoint, Yammer) needed to reach them.
- Experience in a communications/change/engagement environment or a variety of different roles relevant to the demand of this role.
- Experience of working within a large and complex organisation with a high customer service ethos.
- Experience of working with and balancing the needs of several key stakeholder groups.



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