Quality Administrator
6 months ago
Are you a detail-oriented administrator with a passion for ensuring excellence in processes? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you
As a Quality Administrator, you will play a crucial role in maintaining and enhancing our clients commitment to delivering first class customer service. You will collaborate with various teams to ensure that quality standards are met and exceeded, contributing to the overall success of the company.
**Key Responsibilities**:
- Collaborate with cross-functional teams to establish and maintain quality standards for all processes.
- Monitor and assess the implementation of quality procedures, identifying areas for improvement.
- Conduct regular audits and inspections of shipments, documentation, and processes to ensure compliance with industry regulations and internal standards.
- Generate comprehensive reports outlining quality performance metrics, trends, and improvement suggestions.
- Facilitate continuous improvement initiatives by analysing data, identifying root causes of issues, and implementing corrective actions.
- Provide training to staff members on quality protocols, emphasizing the importance of adherence and its impact on overall service excellence.
- Investigate customer feedback and complaints related to quality issues, leading efforts to resolve them effectively.
- Collaborate with vendors and suppliers to ensure the quality of materials used in shipping operations.
- Stay updated on industry regulations, standards, and best practices, incorporating relevant changes into our quality procedures.
**Qualifications**:
- Experience in Business Administration, Logistics, or a related field (or equivalent work experience).
- Excellent analytical skills with the ability to interpret data and identify trends.
- Effective communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
- Detail-oriented mindset with a focus on accuracy and consistency.
- Proficiency in using quality management software and Microsoft Office Suite.
**Why join our client**:
- Opportunity to be part of a reputable company with a fantastic culture
- Collaborative and inclusive work environment that values innovation and professional growth.
- Competitive compensation and benefits package.
- Ongoing training and development opportunities to enhance your skill set.
- Chance to make a significant impact on our quality assurance processes and overall customer satisfaction.
If you're ready to embark on an exciting journey of enhancing quality within a thriving Glasgow based global company, we encourage you to apply
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£28,000.00 per year
Work Location: In person
Reference ID: gp91301
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