Call Centre Operative

5 months ago


Exeter, United Kingdom Bespoke Britannia Full time

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, upselling when appropriate
- Handle and resolve customer complaints or concerns with patience and empathy
- Perform data entry tasks accurately and efficiently
- Analyze customer accounts and provide appropriate solutions or recommendations
- Maintain a high level of phone etiquette and customer service standards
- Follow communication scripts to ensure consistent and accurate information is provided
- Multitask effectively while speaking with customers to gather necessary information

Qualifications:

- Fluent in English and Spanish, both written and verbal communication skills required
- Bilingual or multilingual abilities are highly desirable
- Previous experience in a call center or customer service role is preferred but not required
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Ability to work in a fast-paced environment while maintaining a positive attitude

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.00-£10.00 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

Work Location: Hybrid remote in Exeter, EX2 7RX



  • Exeter, United Kingdom Thrifty Car & Van Rental Full time

    Have you ever considered a job in customer services? Do you have a passion for working with people? We are recruiting for severalCustomer Service/Call Centre Agents/Reservation Agent within our Head Office in Exeter and looking forward to you joining the Thrifty family. No prior experience necessary, full on the job training and development will be given. ...


  • Exeter, United Kingdom Thrifty Car & Van Rental Full time

    Have you ever considered a job in customer services? Do you have a passion for working with people?We are recruiting for severalCustomer Service/Call Centre Agents/Reservation Agentwithin our Head Office in Exeter and looking forward to you joining the Thrifty family.No prior experience necessary, full on the job training and development will be given.This...


  • Exeter, United Kingdom Thrifty Car & Van Rental Full time

    Have you ever considered a job in customer services? Do you have a passion for working with people?We are recruiting for severalCustomer Service/Call Centre Agents/Reservation Agentwithin our Head Office in Exeter and looking forward to you joining the Thrifty family.No prior experience necessary, full on the job training and development will be given.This...


  • Exeter, United Kingdom Thrifty Car & Van Rental Full time

    Have you ever considered a job in customer services? Do you have a passion for working with people?Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.We are recruiting for severalCustomer Service/Call Centre Agents/Reservation Agentwithin our Head Office in Exeter and...


  • Exeter, United Kingdom Thrifty Car & Van Rental Careers Full time

    Have you ever considered a job in customer services? Do you have a passion for working with people?We are recruiting for severalCustomer Service/Call Centre Agents/Reservation Agentwithin our Head Office in Exeter and looking forward to you joining the Thrifty family.No prior experience necessary, full on the job training and development will be given.This...


  • Exeter, United Kingdom Specsavers Full time

    **Call Centre/ Admin Assistant** **Location: Exeter, Devon** **Hours: Full Time - 40 hours or Part time - 3 full days (to include weekend working)** **Benefits**: **- Sales bonus after probation** **- Extra day off on your birthday** **- Discounted hearing and eyecare benefits - Enhanced sick pay** **- Enhanced pay for family leave (Maternity/ Paternity...

  • Call Handler

    5 months ago


    Exeter, United Kingdom Acorn by Synergie Full time

    Emergency Call Handler Exeter £24,300 basic plus excellent shift allowance and benefits Are you looking for a rewarding and dynamic role in the healthcare industry? Do you come from a high volume call centre environment where you are providing excellent customer service and have a passion for helping others? If so we have the perfect opportunity for...


  • Exeter, United Kingdom CV-Library Full time

    Emergency Call Handler Location: Exeter Earn £26,000 increasing to £27,300 Plus, generous allowances for weekend/unsociable hours Transform Lives with Every Call Extensive Holidays: 34 days off, including bank holidays and your birthday. Comprehensive Insurance: Share plans, life insurance, and medical insurance lite. Wellness & Perks: Wellness...


  • Exeter, United Kingdom Baker Snell Full time

    Emergency Call HandlerLocation: ExeterEarn £26,000 increasing to £27,300Plus, generous allowances for weekend/unsociable hoursTransform Lives with Every CallExtensive Holidays: 34 days off, including bank holidays and your birthday.Comprehensive Insurance: Share plans, life insurance, and medical insurance lite.Wellness & Perks: Wellness programs, long...


  • Exeter, United Kingdom CV-Library Full time

    Contact Centre Team Manager – Exeter/Ashburton Salary: £33,400 + Shift enhancements Extensive Holidays: 34 days off, including bank holidays and your birthday. Comprehensive Insurance: Share plans, life insurance, and medical insurance lite. Wellness & Perks: Wellness programs, discount scheme, on-site parking and Cycle to Work Scheme. Join a...


  • Exeter, United Kingdom Taking Care Full time

    **Contact Centre Team Leader - Emergency Resolution** - **This role is known internally as Team Manager** **Salary: £31819** **£31819 basic salary with additional allowances payable for weekend and unsociable hours** As part of the AXA Group, Taking Care provides around the clock support to over 100,000 people to live safely and independently. Through...


  • Exeter, Devon, United Kingdom Baker Snell Full time

    Contact Centre Team Manager OpportunityWe are seeking a dynamic and self-motivated Contact Centre Team Manager to lead a team of up to 20 Emergency Resolution Operators, ensuring exceptional customer service, sometimes in life-threatening situations.Key Responsibilities:Lead and performance-manage a team to achieve KPIs within the contact centre.Conduct...


  • Exeter, Devon, United Kingdom Savills Management Resources Full time

    Job DescriptionAt Savills Management Resources, we are seeking a highly skilled and experienced Weekend Centre Supervisor to join our team. This is a unique opportunity to lead the management team and ensure the smooth operation of our shopping centre.Key ResponsibilitiesCentre ManagementEnsure the centre is maintained to an excellent standard and...


  • Exeter, Devon, United Kingdom Ad Warrior Ltd Full time

    About the Role:The Police are seeking friendly, patient, and broad-minded individuals to join their Contact Resolution Centres, where you will play a critical role in responding to emergency and non-emergency calls within Devon and Cornwall.You will be working in a dynamic environment, providing support to the community, and working closely with colleagues...


  • Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time

    Customer Support AdvisorWe are seeking a highly skilled and motivated Customer Support Advisor to join our team at Seetec Business Technology Centre. As a Customer Support Advisor, you will play a critical role in providing exceptional customer service to individuals referred to us by their Job Centre Work Coaches.Key Responsibilities:Provide a welcoming and...


  • Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time

    Customer Support AdvisorWe are seeking a highly skilled and motivated Customer Support Advisor to join our team at Seetec Business Technology Centre. As a Customer Support Advisor, you will play a critical role in providing exceptional customer service to individuals referred to us by their Job Centre Work Coaches.Key Responsibilities:Provide a welcoming and...


  • Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time

    {"title": "Customer Support Advisor", "description": "Job RoleWe are seeking a Customer Support Advisor to join our team in Exeter. As a Customer Support Advisor, you will play a critical role in welcoming new people referred to us by their Job Centre Work Coaches and providing a general support function throughout their employment journey.You will be...


  • Exeter, Devon, United Kingdom Seetec Business Technology Centre Full time

    {"title": "Customer Support Advisor", "description": "Job RoleWe are seeking a Customer Support Advisor to join our team in Exeter. As a Customer Support Advisor, you will play a critical role in welcoming new people referred to us by their Job Centre Work Coaches and providing a general support function throughout their employment journey.You will be...


  • Exeter, United Kingdom Markerstudy Group Full time

    Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies, innovation is at the heart of our business whether it be robotic lifting devices, wet weather canopies or new windscreen bonding equipment that will set even in damp or freezing conditions. We lead the industry in the training and certification of our...


  • Exeter, Devon, United Kingdom Markerstudy Group Full time

    Auto Windscreens is a leading automotive glazing company that prioritizes innovation and excellence in its operations. As a Service Centre Supervisor, you will play a crucial role in maintaining high standards of service delivery and ensuring the smooth operation of our Exeter Service Centre.Key Responsibilities:Maintain current KPIs and targets as a...