Call Centre Operative
5 months ago
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services, upselling when appropriate
- Handle and resolve customer complaints or concerns with patience and empathy
- Perform data entry tasks accurately and efficiently
- Analyze customer accounts and provide appropriate solutions or recommendations
- Maintain a high level of phone etiquette and customer service standards
- Follow communication scripts to ensure consistent and accurate information is provided
- Multitask effectively while speaking with customers to gather necessary information
Qualifications:
- Fluent in English and Spanish, both written and verbal communication skills required
- Bilingual or multilingual abilities are highly desirable
- Previous experience in a call center or customer service role is preferred but not required
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Excellent phone etiquette and interpersonal skills
- Ability to work in a fast-paced environment while maintaining a positive attitude
Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
**Job Types**: Full-time, Part-time, Permanent
**Salary**: £9.00-£10.00 per hour
**Benefits**:
- Flexitime
Schedule:
- Day shift
- Flexitime
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Work Location: Hybrid remote in Exeter, EX2 7RX
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