Customer Service Representative
4 weeks ago
We are seeking a highly skilled and motivated Customer Support Advisor to join our team at Seetec Business Technology Centre. As a Customer Support Advisor, you will play a critical role in providing exceptional customer service to individuals referred to us by their Job Centre Work Coaches.
Key Responsibilities:- Provide a welcoming and reassuring presence on the phone, obtaining all required information from participants and providing a general support function throughout their employment journey.
- Work in a busy centre handling inbound and outbound calls, including the initial warm three-way call with the Job Centre and the referred participant.
- Accurately record all information using our CRM system and complete and update administration reports.
- Excellent communication skills, both written and verbal.
- Positive, service-oriented attitude with proven experience in a customer-service-related role.
- IT literate with familiarity in using MS Office products.
- Willingness to work without direct supervision or as part of a team.
Seetec Business Technology Centre is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. We create and source jobs and opportunities, and by focusing on people's strengths, we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for.
We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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