Assistant Operations Administrator
2 weeks ago
**JOB PURPOSE**:
Update of customer portals, and service operations system, ‘Service Manager’.
**ACCOUNTABILITIES**:
- To log all customer tasks registered via phone and customer internet portals.
- To liaise with operations administrators with any service related issues.
- Close and update customer tasks on various customer internet portals.
- Processing of paperwork/Engineers’ worksheets for chargeable and non-chargeable tasks.
- Ensure that all p/o numbers are obtained as appropriate in preparation for invoicing.
- To carry out general administrative duties in respect of the Service/Company operations.
- Communicate effectively with all colleagues to ensure that work is being carried out efficiently and in a timely manner.
- To adhere to all health and safety and quality procedures as outlined in the Company’s procedures.
This list is not exhaustive, and you may be required to carry out additional duties as and when instructed by the Management of the Company.
**PERFORMANCE MEASURES**:
- Calls to be logged in line within Customer SLAs
- Calls to be updated and closed within internal and external SLAs
- Achievement of customer service level agreements as evidenced on service reports
**KNOWLEDGE / SKILLS / EXPERIENCE**:
**Essential**:
- Good telephone manner
- Great communication skills
- Previously worked in customer service/Answering phones
- Experience of inputting data accurately and evaluate this accordingly
- Demonstrate customer service ethics
- Have experience of an IT based call logging system, and CAFM
**Desirable**:
- Used to dealing with customer tasks within national (UK) geographical areas
**Hours of Work**:
20 hours per week - to be discussed at interview
**Salary £20,200.00 per annum pro rata**
**Job Type**: Part-time
Part-time hours: 20 per week
**Salary**: £20,200.00 per year
**Benefits**:
- Cycle to work scheme
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Croydon: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: PT-OP
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