Site Administrator/document Controller
2 weeks ago
**Job Purpose**
To deliver the highest standards of customer service and first point of contact for visitors
To be responsible for the completion of site administrative tasks as directed by the Front of House Man-ager
To support the Sodexo team and the HMRC personnel by carrying out general unskilled tasks as dele-gated within all areas of HMRC Birmingham RC or other controlled areas.
To carry out general receptionist tasks
Accountabilities or “what you have to do”
To effectively carry out receptionist and administrative tasks as agreed within the Service Level Agree-ment as designated to HMRC Birmingham RC
To have a full knowledge of all areas which have to be covered in the course of duty
To issue keys to client and colleagues, as required and to conduct weekly key audits.
To assist the BEC team with hospitality operations as required
To assist with the lifting and movement of furniture within a team or at preparation for meetings
To operate till as per training given, to include cashing up, cash management and Clarity Live reporting
When required to assist the catering department in the café shop
To follow Profit protection procedures
To have full working knowledge of all cleaning equipment, materials and chemicals and the use of clean-ing equipment as directed by the Front of House Manager, only after correct training has been given
To ensure a high standard of personal hygiene is maintained at all times and that uniform provided and specified is worn with care to being clean and ironed.
To ensure you wear all personal protective equipment provided and specified for the tasks
To ensure that the appropriate safety signage is used at all appropriate times e.g. wet floor signs to ‘warn’ customers were possible.
To assist all departments with procurement of stock and consumables according to business needs and to handle all procurement related tasks as directed by the Front of House Manager
Report any maintenance issues immediately to include equipment that is faulty, or any risks or hazards identified.
To take part and effectively engage in employee training and having a full understanding of Health and Safety, Food safety, COSHH, Cleaning methods, Cleaning Training and Site Specifics Procedures.
To organize and carry out new starter’s induction and accompanying onboarding paperwork
To administer the successful submission of all vetting requirements for site-based roles
To deal with any complaints / issues from customers immediately and report directly to Front of House Manager.
To ensure and complete all minute taking for Sodexo Meetings including note taking where required at HR meetings.
To prepare materials to be used at weekly Sodexo huddle
To participate actively within team meetings in order to develop ideas to enhance service offer.
To perform miscellaneous cleaning or receptionist tasks as instructed by the Front of House Manager / General Services Manager
To be flexible to work additional hours in order to cover holiday and sickness within the team.
To work at all times, with awareness of surroundings and behaviour required, plus security procedures in place
To complete any paperwork pertinent to the area of work
To offer excellent customer service to all customers
To ensure the successful completion of unit payroll weekly including administration of UDC System and Kronos system
To ensure the successful completion of unit’s EprophIT financial trading including weekly closing of books and financial reporting and investigation
To assist the unit management team in the production of site based monthly performance pack
To maintain all business records, such as personnel files, master stock spreadsheets and other man-agement reporting logs.
It should be noted that this document is not exhaustive, additional responsibilities/ad hoc duties may be required
Key Performance Indicators (KPIs) or “What it will look like when you are doing the job well”
No justifiable complaints from building users / client staff within your scope of works
No issues and concerns highlighted in relation to health and safety
All faults and defects addressed within agreed timescales
All work schedules followed, and administration completed within agreed timescales
Skills, Knowledge and Experience
Essential
Health and Safety Procedures must be followed at all times.
Identify the standard/end result required for a task and complete it accordingly.
Support team to achieve work goals, etc.
Work within the Health and Safety Guidelines and Quality Procedures, where appropriate, at all times.
Ability to work under one’s own initiative
Desirable
Language skills
Contextual or other information
To attend to any reasonable management request
To assist other team members to ensure all work duties are carried out to the specified standards
To be flexible to cover holidays and absence
**Job Types**: Full-time, Permanent
**Salary**: £11.55 per hour
**Benefits**:
- Co
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