Receptionist/administrator (Part-time)

4 months ago

Bournemouth, United Kingdom Littledown Surgery Full time

Littledown Surgery is a small, friendly GP Practice situated on the northern edge of Bournemouth. We are a compassionate practice with a family feel, and patient care at the heart of all we do.

We are seeking to recruit a Receptionist/Admin. Reception experience or similar is essential for this role.

A very important requirement of the post is the ability of the successful post holders to cover holiday and sickness for other members of the Reception team, which may be at short notice. As our Reception team is quite small this is vitally important.

The hourly rate for the role is £10.42 per hour. In addition the post holder will be eligible to join the NHS Pension scheme and the practice will contribute to the post holder’s pension as their employers.

LITTLEDOWN SURGERY
**Job Title: RECEPTIONIST**
**Reports to: PRACTICE MANAGER**

**Job Summary**

We are looking to appoint a receptionist to join our busy GP practice who will be the first point of contact for patients, contractors, and visitors as well as carrying out general office tasks.

You will be responsible for the general reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

**Special requirements of the post**
- An understanding, acceptance and adherence to the need for strict confidentiality.
- An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patient’s enquiries and requests.
- Excellent communication skills
- Willingness to cover sickness/holidays of colleagues often at short notice
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**Major duties and responsibilities of the post**

Reception Duties
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- To book appointments for patients according to practice guidelines.
- To take and record all patient visit requests according to practice rules.
- To answer telephone and deal with queries appropriately.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Fully explain practice arrangements and formal requirements to new patients and temporary residents ensuring procedures are correctly completed.
- Advise patients of relevant charges for private (non GMS) services, accept payment and issue receipts for same.
- Processing repeat prescriptions in accordance with practice guidelines.
- Giving out test results in accordance with practice guidelines.
- Relaying clinical content with patients and passing on action plans from clinical staff in accordance with practice guidelines.
- Reviewing and passing on eConsults to appropriate GP / or dealing with admin requests in accordance with practice guidelines.
- Register new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy.
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
- To extract patient records when required.
- To order transport for patients when required.
- Processing and distributing incoming and outgoing mail.
- Filing and retrieving paperwork.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
- Respond to the needs of clinical staff during surgery.
- To liaise with patients regarding their requests for Doctors to complete NHS or non-NHS documentation.
- Ensure reception and waiting areas are kept neat and tidy.
- To carry out/cover any other tasks that may be deemed suitable for the grade.

Management of the Appointment System
- Ensure the efficiency of the appointment system for both the doctors and the practice nursing team so that patients are seen in a logical and non-disruptive manner.
- Ensure total familiarity with the appointment system in effect.
- Book appointments and recalls a

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