Customer Services Coordinator

2 months ago

Lutterworth, United Kingdom Bleckmann Full time

**Company presentation**:
We are one of the largest players in Supply Chain Management services for the fashion and lifestyle market. Started in 1862 as a transport company, we have developed into a full end-to-end logistics provider with specific expertise in e-commerce. Our mission is to deliver on the promises that our clients make to their customers.

**Function**:
We are looking for a someone to join our team for 12 months to cover maternity leave.
- To work proactively with the operational teams to ensure that client requirements are met in full and exceeded where possible
- To provide a single point of contract (ecomms and wholesale only) for the resolution of issues. This will include resolving the issue within the team; escalating to operations where necessary and communicating progress/ resolutions back to the client

**Key tasks**
- To identify and support practical solutions to ensure these needs are met
- To monitor progress of the stock flow by interrogating data provided through multiple systems; identifying issues; providing solutions and working with stakeholders to implement these solutions
- To liaise with carriers for routine and exceptional events or issues and organise ad hoc collections for clients
- To accurately maintain and update the excel spreadsheets that track the flow of stock through the supply chain
- To support with the invoicing process
- To ensure the necessary equipment is in place to store and transport goods. This will involve liaising with the warehouse teams and ordering equipment as necessary
- To promote and create a continuous improvement culture through identifying areas for improvement and positively acting on them
- To undertake ad hoc projects as required

**Profile**:

- Analytical when dealing with problems
- Cares about details
- Has confidence in own abilities
- Enjoys a challenge
- Structured approach to work
- Conveys information in a clear, structured and understandable manner
- Good verbal and written communication skills
- Confident working with excel, to include manipulating information

**Proposal**:** Career development**

We are a growing company and we want you to grow with us. We empower our Bleckmann Heroes providing them the opportunity to develop new skills, take on more responsibilities, and develop their career within the company.

**Office culture**

You will be part of an international and diverse team. With a "let's get it done" culture, our leadership has an open door policy that values entrepreneurship in our employees.

**Our employees**

Our Bleckmann Heroes are exceptional. They all go the extra mile to deliver on the promises of our clients. Engaged, success-driven, self-motivated and continuously striving for excellence.

**Our brand values**

We live by the 4 e's of Bleckmann**:entrepreneurship**,** expertise, engagement **and **excellence**. These 4 values reflect our heritage, our culture, where we are today as well as our ambitions for the future

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