Service Controller
6 months ago
TC Harrison JCB is a privately owned JCB dealership, it’s success is based on an unrivalled wealth of experience - over 50 years in new and used sales, JCB service, JCB parts and finance packages, all of which have been designed to meet your individual requirements.
As part of the wider TC Harrison Group, one of the largest privately owned motor groups in the UK, with strong traditional values and an implicit belief in total customer satisfaction, we currently operate from five regional depots. Each TC Harrison JCB depot has been strategically placed covering Yorkshire, Nottinghamshire, Lincolnshire, Derbyshire and the North East.
**Job description**
- Manage daily work allocation to all workshop and field based technicians ensuring maximum utilisation of resources in line with any/all applicable manufacturer standard times.
- Handle inbound and outbound calls from customers ensuring digital job cards are created and managed.
- Ensure all technicans complete Job Cards including accurate recording of all labour & parts.
- Ensure all operating costs, including overheads, are managed in accordance with the budget.
- Provide leadership by example, setting high standards for yourself and your team, ensuring they remain engaged and performance levels are maintained.
- To deliver high levels of customer satisfaction, in line with TC Harrison service levels to all internal and external customers.
- To provide accurate quotations for repairs.
- To ensure the Health and Safety of the company’s employees in line with the company’s procedures and policies. Undertake necessary audits for all areas of compliance and develop improvement safety plans and where necessary undertake investigations into near miss or incident events.
- To be responsible for the maintaining of accurate records covering maintenance and compliance of all vehicles maintained, including any external work including invoicing.
- To provide support to Depot Manager, including updates on performance, recovery rates and staffing anomalies.
- To comply with all company policies and procedures in its pursuit of excellence.
- Attendance at depot meetings as required by the Operations Management Teams.
**Essential requirements**:
- Ability to coach and mentor staff where appropriate.
- Strong organisational experience.
- Leads and motivates staff through positive employee engagement through open communication.
- Defines the strategy to develop the Operation as a whole by identifying and sharing best practice.
- Good analytical and numerical skills.
**STRICTLY NO AGENICES PLEASE**
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service control: 1 year (preferred)
Work Location: In person
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