Operations Coordinator

2 months ago

Livingston, United Kingdom Kingsway Electrical Full time

Job Overview:
We are currently recruiting for an experienced Operations Co-Ordinator, who will be based in our Livingston Office.

The purpose of the role is to provide efficient, flexible, and proactive support to the Company. This is a varied role and duties covering extensive administrative practices. We require a proactive and resilient operations co-ordinator who has great interpersonal, communication and relationship skills. You will need to be an assertive, confident and positive person with excellent operational skills.

Main duties:

- Co-ordinating all daily service enquiries, you will act as first point of contact for all projects enquiries, internally and externally responding to and redirecting as appropriate.
- Regular scheduling and maintenance of the project/job management system to ensure accuracy of data.
- Organising and communicating all aspects of the installation process.
- Liaising with all relevant stakeholders to ensure a prompt response to any issues arising from customers, suppliers or tradespeople.
- Extensive management of logistics and planning to optimise business efficiency.
- Working with the management team on the development and implementation of new systems to improve efficiency and service standards.
- Supporting the management team on the delivery of key targets.
- Providing administrative support to key stakeholders across the business.
- Use customer feedback to identify initiatives which improve the overall service experience.

The skills and experience you will need to succeed in the role:

- Excellent organisational skills, with an ability to manage, organise, and control your workload against competing deadlines within a demanding and ever-changing environment
- A minimum of 3 years’ experience in a customer role delivering outstanding service
- The ability to grow and maintain relationships across a variety of levels
- Being highly self-motivated and innovative.
- Motivated, strong leadership skills and be flexible and confident to complete adhoc duties within the Company.
- Strong attention to detail

How to apply:
**Job Types**: Full-time, Permanent

Pay: £23,217.10 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Customer service: 3 years (required)
- Administrative experience: 3 years (required)

Work Location: In person

Application deadline: 31/05/2024
Reference ID:

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