Data and Ict Support Assistant

2 weeks ago


Liverpool, United Kingdom Citizens Advice Full time

**Position**: Data and ICT Support Assistant

**Location**: Liverpool

**Closing date**: 22 February 2023

**Role details**:
Job title: Data and ICT Support Assistant

Location: Liverpool

**Salary**: £21,200 per annum

Salary pro rata: Yes

Hours per week: 21

Type of contract: Permanent

Interview date: 3rd March 2023

This is an exciting opportunity to join our ICT team at Citizens Advice Liverpool.
We are looking for a Data & IT Support Assistant to produce data reports for monitoring and evaluating our work and to provide first line IT Helpdesk support to users. You will work within a small, dedicated team of IT support staff who work to ensure a smooth and efficient ICT service for users across all Citizens Advice Liverpool sites and CAL staff who work from home.

You will use Excel and be part of introducing Power BI and other systems to collate data and produce reports. You will need an understanding of GDPR, Data Protection and Cyber Security. With a good eye for detail and accuracy, you will support our teams with quality of data recording.

You will need excellent IT skills using Microsoft Office / 365 and an ability to troubleshoot to get to the root cause of a problem. You will need to be able to support individuals with different levels of IT skills and be able to communicate solutions in non-technical language.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.


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