Agile Scrum Master

3 weeks ago

Glasgow, United Kingdom JPMorgan Chase Bank, N.A. Full time

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

Credit Leveraged Finance Technology is a team that builds modern, market-leading Digital platforms for our front office users and their external clients within a highly profitable area with the Credit franchise.

**Opportunity**

As a member of the Agility team, you will work with one of our Pods/teams on the day to day. The primary goal is to support the teams to deliver value through agile ways of working. Without prescribing processes, the role is focused on supporting the needs of those teams to succeed in their mission. Using your skills you will help Pods/teams focus on efficiency, predictability and delivery of customer value. You will be directly involved in their ongoing success. You are passionate about people and their development. A skilled practitioner in multiple disciplines such as Scrum and Kanban, you are able to bring a pragmatic approach to your role.

You will be working in Glasgow (with some flexibility to work remotely), in a predominantly co-located agile team responsible for all aspects of software delivery. You'll work in a collaborative, trusting, thought-provoking environment-one that encourages diversity of thought and creative solutions that are in the best interests of our customers globally.

**Required Skillset**:

- Work with the delivery trains to align team with the product vision, sprint goals, and other necessary information
- Support the running and maturing of agile practice in your Pods/teams
- Able to identify needs and support teams in finding solutions to issues such as being predictable, efficient and focused on delivery of customer value with fast feedback cycles
- Understand how to use metrics and data to drive improvements, such as velocity and throughput
- An excellent stakeholder manager, influencer with great communication, facilitation and presentation skills
- Embrace the concept of continuous learning in your own journey, and instill the same in the team(s) you coach
- Communicate organizational impediments to leadership; teach team to remove impediments
- Create an environment of collaboration within the teams that allows for open dialogue and productive solutions for resolving conflicts
- Ensure partnership with key stakeholders (e.g., Product, Lines of Business, Engineering) to ensure projects delivered to reduce friction and/or achieve control outcomes
- Organize and manage communications with stakeholders and senior leaders on project execution and delivery. Develop and provide ongoing project status, summaries, scorecards and program/project performance trends to senior leaders and stakeholders.

**Preferred skills/experience**:

- Understanding and ability to coach/train fundamental Agile principles and techniques
- Bring ideas from professional facilitation, coaching, conflict management, mediation and so on to help the team become a high-performance team
- Able to challenge preconceived ideas in order to bring out the best results in our people
- Champion continuous improvement activities to reduce waste and increase productivity; coach organization to conduct continuous improvements events
- Good skills and knowledge of lean, servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

Knowledge of various well-documented patterns and techniques (example: scrum, Kanban, XP, DevOps, story mapping, example mapping, transformation plans, operating models, scaled agile frameworks).
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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